Angel Mateo Sena
Hackettstown
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
31
31
years of professional experience
Work History
Supervisor
J.Psh Enterprises
Garfield
09.2024 - 04.2025
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Assembler
Thorlabs
Newton
11.2022 - 09.2024
- Notify supervisors of any potential issues that may cause delays in production schedules.
- Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
- Test assembled products for accuracy and functionality prior to final packaging.
- Align components for proper fit and adjust as necessary during the assembly process.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
General Manager of Operations
Restaurant Lincoln Road
Santo Domingo
01.1994 - 08.2019
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Contributed to proposal and contract development, negotiations and meetings.
- Generated performance and labor strategies to compete in new and existing markets.
- Created corrective actions based on adverse KPI trends.
- Addressed customer concerns with suitable solutions.
- Published customer satisfaction results from feedback forms and correspondence.
- Presented performance and productivity reports to supervisors.
- Enforced federal, state, local and company rules for safety and operations.
- Conducted periodic assessments to evaluate company's financial performance.
- Measured and reviewed performance via KPIs and metrics.
- Supported accident investigations and prepared related paperwork.
- Conducted employee observations and documented findings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Collaborated with team leaders on quality audits.
- Crafted operations best practices using audits and project management team feedback.
- Responded to information requests from superiors, providing specific documentation.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Monitored resource use to achieve set goals within budget constraints.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Tracked and replenished inventory to maintain par levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Resolved challenges associated with company websites, vendors and telecoms.
- Built strong operational teams to meet process and production demands.
- Collected customer fees, managed refunds and provided complete sales documentation.
Education
High School Diploma -
Instituto Politécnico Loyola
San Cristobal Dr06.1997
Skills
- Budget Development and Management
- Process Improvement Strategies
- Planned Equipment Constraints
- Inventory Management
- Team Leadership
- Problem-Solving
- Staff Management
- Goal Setting
- Performance Reporting
- Incidents Management
- Operations Monitoring
- Systems Implementation
- Maintaining Compliance
- Staff Training
- Solutions Development
- Logistics Oversight
- Decision Making
- Policies and Procedures Implementation
- Cost Reduction and Containment
- Staff Training and Development
- Workforce Training
- Customer Service
- Workflow Optimization
- Multidisciplinary Collaboration
- Multi-Unit Operations Management
- Financial and Cash Flow Analyses
- Performance Monitoring
- Contract Review and Recommendations
- Business Process Re-Engineering
- Planning and Implementation
- Mergers and Acquisitions Knowledge
- Department Oversight
- Quality Assurance
- Performance Evaluation and Monitoring
- Hiring and Onboarding
- Sales Promotion
- Financial Statement Review
- Policy Development and Enforcement
- Performance Assessment
- Mathematical Calculation and Reasoning
- Assignment Delegation
- Employee Motivation
- Revenue Forecasting
- Budget Control
- Management Team Building
- Administrative Management
- Process Improvements
- Supplier Monitoring
- Focus and Follow-Through
- Program Optimization
- Human Resources Oversight
- Staff Scheduling
- Training Management
- Problem Anticipation and Resolution
- Staff Development
- Originality and Creativity
- Recruitment and Hiring
- Operations Oversight
- Business Leadership
- Sales Tracking
- Finance and Accounting Oversight
- Cost Reduction
- Resource Allocation
- Customer Service Management
- Records Organization and Management
Timeline
Supervisor
J.Psh Enterprises
09.2024 - 04.2025
Assembler
Thorlabs
11.2022 - 09.2024
General Manager of Operations
Restaurant Lincoln Road
01.1994 - 08.2019
High School Diploma -
Instituto Politécnico Loyola