Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Walker

Union,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Innovative and goal-oriented Management professional committed to. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through action.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

7
7
years of professional experience

Work History

Supervisor

Lidl US
Pompton Lakes, New Jersey
11.2023 - Current
  • Implemented strategies to take advantage of new opportunities.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Managed budget for department, ensuring all expenses stayed within allocated funds.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Trained new employees on company policies and procedures.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Created new strategies for improving customer service standards within the organization.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.

Assistant Manager

Aldi
07.2021 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established team priorities, maintained schedules and monitored performance.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Cashier

Boston Market
09.2017 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Cicely L. Tyson
East Orange, NJ
06.2020

Skills

  • Staff Training
  • Customer Relationship Management
  • Quality Standards
  • Customer Service
  • Sales Strategies
  • Staff Management
  • Time Management
  • Staff Supervision
  • Staff Development
  • Recruiting and Interviewing
  • Hiring and Training
  • Reviewing Performance
  • Shift Coverage
  • Property Tours
  • Orientating and Training
  • Expectation setting
  • Strategic planning
  • Staff development
  • Task delegation
  • Workflow management
  • Inventory oversight
  • Employee motivation
  • Customer service
  • Training and mentoring
  • [Software] experience
  • Team building
  • Decision-making
  • Verbal and written communication

Timeline

Supervisor

Lidl US
11.2023 - Current

Assistant Manager

Aldi
07.2021 - 10.2023

Cashier

Boston Market
09.2017 - 07.2021

High School Diploma -

Cicely L. Tyson
Kayla Walker