Sunshine Boyd
Summary
Able and ready to work, goal oriented and focused
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Supervisor
Sheetz Inc
Bethlehem
08.2025 - Current
- Supervised crew of 5-8 members, ensured quality control, conducted code walks and inventories, executed end-of-day tasks, and delivered customer service to maintain operational efficiency.
- Supervised daily operations to ensure efficient store performance.
- Trained and mentored staff on customer service excellence.
- Managed inventory levels and organized stockroom efficiently.
Correctional Officer
Northampton County Prison
Easton
08.2022 - Current
- Cared for and managed the custody of both male and female inmates.
- Patrolled facility to maintain security and safety for inmates and staff.
- Conducted regular inspections of cells and common areas for contraband.
- Monitored inmate behavior and reported incidents to supervisors promptly.
General Warehouse Associate
The Home Depot
Breinigsville
01.2021 - 04.2022
- I am a gap filler, Cart builder, loader, and a new associate coach. I have a license to drive a pacer, EPJ, and long forks. I am also HAZMAT certified.
- Operated forklifts to transport materials across warehouse zones.
- Received and stocked inventory, maintaining organized storage areas.
- Assisted customers in locating products and answering inquiries.
Mental Health Technician
KidsPeace
Orefield
02.2020 - 04.2020
- Facilitated programming activities for at-risk youths in community centers.
- Monitored patient behavior and mental health status throughout shifts.
- Assisted in developing and implementing individualized care plans for youth.
- Provided crisis intervention and de-escalation techniques during high-stress situations.
Security Guard
S.A.F.E. Management, Cardinal Stadium
Phoenix
05.2017 - 11.2019
- Kept patrons and acts safe. Meet and greet of 1000+ clients at sporting events.
- Monitored entrances and exits to ensure secure access at Cardinal Stadium.
- Conducted regular patrols to identify and address safety concerns on-site.
- Assisted event staff in managing crowd control during busy events.
Cook, Bartender
Bowlero
Phoenix
07.2019 - 10.2019
- Delivered quality service to all customers and clients.
- Prepared a variety of menu items in high-volume settings.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Collaborated with team members to ensure timely food service delivery.
Part time driver
Pizza Hut
Phoenix
05.2019 - 10.2019
- Delivered food promptly and safely, maintaining high quality standards.
- Delivered pizzas efficiently to customers in designated areas.
- Maintained vehicle cleanliness and performed routine inspections.
- Assisted in managing inventory of pizza supplies and materials.
Security Specialist
Centralized Vision
Phoenix
11.2017 - 04.2018
- Monitored multiple properties through security cameras to ensure safety and security.
- Wrote reports and contacted police or security.
- Monitored security systems to ensure safety and compliance at Centralized Vision.
- Conducted regular inspections of premises to identify vulnerabilities and risks.
- Developed and implemented security protocols for staff and visitor access.
Stow/Decant
Amazon
Phoenix
08.2017 - 11.2017
- Unloaded pallets, and stocked merchandise on shelves in warehouse.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Correctional Officer
The GEO Group
Phoenix
10.2016 - 08.2017
- Executed duties as a Yard officer and Main Control Operator.
- Controlled inmate movements during meals, medical escorts, and administrative meetings or hearings.
- Performed property inventories and inmate transfers.
- Maintained the highest standards of professionalism during the execution of assigned duties.
- Ensured safety and security for the institution at all times.
Security Guard(DOD Contract)
Guardsmark/Lockheed Martin
Moorestown
03.2015 - 11.2015
- Prevented vandalism, other crimes, and fire, safeguarding client's property.
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect suspicious activities and potential hazards.
- Managed access control by verifying identities and issuing visitor passes.
Accountability Officer/Count Movement Officer/Correctional Officer
The GEO Group
Florence
09.2006 - 07.2014
- Entered all external inmate movement information on AIMS Daily External Movement Report, ensuring accuracy and compliance.
- Ensured intra-unit inmate movement information is entered on the AIMS Count Sheet.(Adult Instant Management System), update picture board which is the method of displaying current inmate identification photographs by assigned housing location in each count office.
- Recorded AIMS-generated movement on unit count sheets, receive and record Out-of-Housing Counts and Outside Counts on appropriate AIMS count sheets and transaction screens, receive inmate physical count figures from housing units officers.
- Determined unit populations by adding the Out-of-Housing Count to the physical count, notify unit shift commanders upon count completion.
- Provided bed vacancy information by bed type and reported inoperable beds to the Deputy Warden.
- Received allocated counts for the institution, receive and record each unit's completed count figures.
- Verified and compared unit count figures with Official Daily Count, notified units when counts cleared, and ensured consistency with AIMS Facility Population Reports.
- Reported institutional count figures to the Offender Services Bureau, process in receive new arrivals, house new arrivals, transfer out inmates, release inmates, and maintain racial balancing among the pods, intra-unit moves.
- Transported schedule for all releases and medical runs every week, maintain and update WHALES report (Detention/Lock-Up Report), provide racial balancing report every 2-3 weeks, provide movement reports to the Warden, DW and Captain on a daily.
Correctional Sergeant/Correctional Officer
The GEO Group
Florence
09.2006 - 08.2009
- Coordinated and maintained daily rosters, payroll, attendance and vacation records for up to 45 correctional officers. Responsible for the supervision of over 30 correctional officers (daily), and managed security operations for 1,280 (medium custody) sex offender inmates as the primary Shift Sergeant.
- Organized and supervised the prison recreational programs as mandated by the Warden and Deputy Warden.
- Developed recreational program activities to enable inmates to positively utilize free time and explore interests.
- Managed security, planning, and scheduling for all inmate recreational activities, including athletics, entertainment, and education.
Education
Certificate of Completion - Medical Administration
Rio Salado College
Phoenix, AZ 09.2013 - 12.2016
Trade school -
University of Phoenix
High School Diploma - General Studies
Tom’s River High School South
Toms River, NJ 08.1993 - 06.1995
Skills
- Conflict management
- Intake
- Restaurant management
- Team facilitation
- Communications
- Customer service
- Management
- Organizational Skills
- Computer skills
- Case Management
- Mentoring staff
- Security
- Caregiving
- Training
- Training and development
- Microsoft Office Suite
- Regulatory compliance
- Report writing
- Word
- Youth program management
- Decision making
- Communication skills
- Restaurant experience
- Customer support
- Leadership
- Time management
- Standard operating procedures
- CPR
- Conflict resolution
- Computer operation
- Microsoft Excel
- Interviewing
- Law Enforcement
- Individual / group counseling
- Supervising experience
- Computer literacy
- Curriculum development
- Writing skills
- Microsoft Outlook
- Microsoft Word
- Customer inquiry handling
- Shift management
- Quality control
- Report analysis
- Workplace safety
- Conflict resolution
- Staff training
- Effective communication
- Leadership skills
- Problem solving
- Team collaboration
- Performance monitoring
- Risk assessment
- Negotiation
- Process monitoring and improvement
- Operations management
- Presentation skills
- Decision-making
- Policy development
- Efficiency improvement
- Strategic planning
- Department organization
- Employee development
- Workflow management
- Staff development
- Goal oriented
- Training and mentoring
- Project coordination
- Attention to detail
- Task delegation
- Resource management
- Complex Problem-solving
- Communication skills
- Change leadership
- Priority management
- Relationship building
- Documentation and reporting
- Employee training
- Expectation management
- Disciplinary action
- Staff coaching
- Performance oversight
- Operational procedures
- Inventory control
- Team development
- Policy enforcement
- Employee motivation
- Schedule development
- [Software] experience
- Process improvement
- Risk management
- Analytical thinking
- Technology integration
Certification
- First Aid Certification, 08/01/22, Present
- CPR Certification, 08/01/22, Present
- Customer Service Certification, 01/01/20, Present
- EDSI Customer Service Certification, Pennsylvania Department Of Human Services
- Driver's License
- Corrections Officer Certification
- AED Certification
Additional Information
CPR/Pediatric Certified, Licensed to carry concealed firearms, Firearms qualifications
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Supervisor
Sheetz Inc
08.2025 - Current
Correctional Officer
Northampton County Prison
08.2022 - Current
General Warehouse Associate
The Home Depot
01.2021 - 04.2022
Mental Health Technician
KidsPeace
02.2020 - 04.2020
Cook, Bartender
Bowlero
07.2019 - 10.2019
Part time driver
Pizza Hut
05.2019 - 10.2019
Security Specialist
Centralized Vision
11.2017 - 04.2018
Stow/Decant
Amazon
08.2017 - 11.2017
Security Guard
S.A.F.E. Management, Cardinal Stadium
05.2017 - 11.2019
Correctional Officer
The GEO Group
10.2016 - 08.2017
Security Guard(DOD Contract)
Guardsmark/Lockheed Martin
03.2015 - 11.2015
Certificate of Completion - Medical Administration
Rio Salado College
09.2013 - 12.2016
Accountability Officer/Count Movement Officer/Correctional Officer
The GEO Group
09.2006 - 07.2014
Correctional Sergeant/Correctional Officer
The GEO Group
09.2006 - 08.2009
High School Diploma - General Studies
Tom’s River High School South
08.1993 - 06.1995
Trade school -
University of Phoenix