Patricia Pittman
Hamilton,OH
Summary
Dynamic professional with extensive experience in customer service and team supervision. Proven expertise in conflict resolution and account management, resulting in improved client satisfaction and operational efficiency. Proficient in training and mentoring staff to ensure compliance with protocols and foster a collaborative environment. Committed to achieving exceptional results and driving team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
THS Remote Supports
Cincinnati, OH
07.2024 - Current
- Overseeing responders and clients interactions.
- Ensured all ISPs and protocols followed DODD guidelines.
- Completing task such as attendance, case checks, quality assurance of calls and corrections.
- Training
Customer Service Representative
Elevance Health
Mason, OH
10.2022 - 06.2024
- Assisted customers via phone and chat with plan information, claims, and pharmacy inquiries to ensure clarity and satisfaction.
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted members with inquiries regarding benefits and coverage options.
- Utilized CRM software to track interactions and manage customer accounts efficiently.
Customer Service Representative
Victoria's Secret
Kettering, OH
10.2020 - 10.2022
- Provided customer service via chat and phone, addressing inquiries and resolving issues.
- Answered product questions, provided order updates, and processed claims for packages.
- Conducted quality assurance by reviewing live chats to ensure compliance with standards.
Homemaker and Mother
Home
02.2015 - 10.2020
- Developed nurturing environment that supported children's developmental milestones.
- Delivered homeschooling services that enhanced academic growth and fostered independence.
PRN
International Health Care
11.2012 - 03.2016
- Administered bed baths, transfers, feeding, hygiene care, and monitored vitals to maintain client health and comfort.
- Assisted elderly individuals with daily tasks, promoting their independence and well-being.
- Delivered in-home care services, assisting clients with daily living activities to enhance their quality of life.
Customer Service Representative
DDC- DNA Diagnostics Center
12.2014 - 03.2015
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated clients on policy details and coverage options for better understanding.
- Communicated with clients by phone to clarify dna results and address inquiries.
- Guided clients through legal dna testing process to enhance understanding and support informed decisions.
Collector
Navient
07.2012 - 12.2014
- Coordinated collection efforts for government debts, school loans, and debts owed directly to the school, ensuring timely recovery of outstanding balances.
- Managed customer accounts to ensure timely payments and reduce delinquencies.
- Communicated with clients to resolve payment issues and establish repayment plans.
- Analyzed account information to determine appropriate collection strategies.
Recruiter
Hill Top Research
07.2009 - 02.2012
- Managed full-cycle recruitment process from job posting to candidate onboarding.
- Conducted candidate screenings to identify suitable talent for various positions.
- Collaborated with hiring managers to define job requirements and expectations.
- Conducted interviews to assess candidate eligibility for medical and non-medical research studies across various facilities in the US and Canada.
Education
STNA Program -
Butler Tech
01.2012
Diploma - Medical Administrative Assistant
AXIA University of Phoenix
01.2008
Upper secondary education -
Fairfield Senior High School
Fairfield, OH01.2004
Skills
- Technical Support
- Negotiation
- Risk Mitigation
- Order entry
- VPN
- Account Management
- Customer support
- Record keeping
- Help Desk
- Telemarketing
- Windows
- Typing
- Productivity software
- Sales
- Order placement
- Phone communication
- Upselling
- Organizational skills
- Search engines
- Conflict management
- Customer relationship management
- Inside sales
- Business Development
- Supervising experience
- E-commerce
- Pricing
- Patient interaction
- Live chat
- Operating Systems
- Databases
- Salesforce
- Experience working with students
- Analysis skills
- Managing customer accounts
- Decision making
- Call center experience
- Empathy
- Direct sales
- Order fulfillment
- Cold calling
- Child & family counseling
- System Administration
- Social media management
- Customer engagement
- Computer operation
- Ethernet
- Live Chat
- Data entry
- Leadership
- Data collection
- Microsoft Word
- Attention to detail
- Google Docs
- Multi-line phone systems
- Home visits (communication methods)
- CRM system proficiency
- Task prioritization
- B2B sales
- CRM software
- Client interaction via phone calls
- Financial services
- Maintaining patient confidentiality
- Medical referrals
- Quality assurance
- Team oversight
- Process compliance
- Client interaction
- Training and development
- Conflict resolution
- Performance evaluation
- Effective communication
- Problem solving
- Time management
- Leadership skills
- Data analysis
- Task delegation
- Policy and procedure development
- Staff development
- Training and mentoring
- Project management
- Staff discipline
- Staff education
- Risk management
- Team building
- Coaching and mentoring
- Quality control
- Goal oriented
- Department organization
- Documentation and reporting
- Relationship building
- Priority management
- Inventory control
- Human resources management
- Policy enforcement
- Operations management
- Public speaking
- Analytical thinking
- Customer service
- Employee development
- Employee motivation
- Project planning
Certification
- State Tested Nursing Assistant
- Driver's License
Timeline
Supervisor
THS Remote Supports
07.2024 - Current
Customer Service Representative
Elevance Health
10.2022 - 06.2024
Customer Service Representative
Victoria's Secret
10.2020 - 10.2022
Homemaker and Mother
Home
02.2015 - 10.2020
Customer Service Representative
DDC- DNA Diagnostics Center
12.2014 - 03.2015
PRN
International Health Care
11.2012 - 03.2016
Collector
Navient
07.2012 - 12.2014
Recruiter
Hill Top Research
07.2009 - 02.2012
STNA Program -
Butler Tech
Diploma - Medical Administrative Assistant
AXIA University of Phoenix
Upper secondary education -
Fairfield Senior High School