Marie Evans
Chicago,IL
Summary
I am seeking to further develop my skills with a strong company that offers comprehensive training and an opportunity for professional development and growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
J.B. Hunt
04.2020 - Current
- Fleet manager
- Answered phones
- Answer inquiries about loads
- Sales
- Dispatching
- Client success
- Payroll
- Account management
- Data entry
- Accounts payable
- Logistics coordinating
- Brokering freight
- Email support
Customer Service Supervisor
Harris & Harris
11.2016 - 03.2020
- Answered calls pertaining to utility bills
- Placed notes on accounts
- Processed payments
- Restored services
- Set appointments
- Transferred calls
- Dispatched technicians
- Updated accounts
- Data management
- Data analysis
- Claims support
- Email support
- Recruiting
Customer Service Supervisor
Peoples Gas
09.2006 - 10.2016
- Answered inbound calls for technical support and outages
- Performed basic troubleshooting functions
- Dispatched technicians and followed-up with customers
- Provided great customer service
- Updated accounts
- Data entry
- Stopped and started services
- Transferred calls
- Processed payments
- Email support
- Recruiting
Education
High school diploma - undefined
01.2010
Skills
- QuickBooks
- Typing
- Epic
- Zendesk
- Employee Orientation
- Windows
- Outbound Sales
- Accounts payable
- Active Directory
- Excel (10 years)
- Call Center (10 years)
- Medical terminology
- CRM software
- Microsoft Outlook
- Outbound sales
- Human Resources
- Data analysis skills
- SAP CRM (4 years)
- Conflict management
- Competitive Intelligence (10 years)
- Microsoft Windows Server
- Customer Support
- Customer service
- HIPAA
- Fax (10 years)
- Zendesk (4 years)
- Operating systems
- Powerpoint (10 years)
- Help Desk
- Recruiting
- Human resources
- Computer (10 years)
- SAP
- Accounts payable (6 years)
- Microsoft Word
- Customer Service (10 years)
- Sales (7 years)
- Multitasking (10 years)
- SAP CRM
- Desktop Support
- Computer Networking
- Technical Support
- Live chat (4 years)
- Desktop support
- Data Entry (10 years)
- Multi-Line Phone System (4 years)
- Windows (7 years)
- Microsoft Excel
- Technical support
- Filing (10 years)
- Computer networking
- Leadership
- Help desk
- Live chat
- Microsoft Access
- Typing (10 years)
- Sales
- Quickbooks (8 years)
- Microsoft Office
Certification
- Driver's License
- May 2016 to May 2039
Timeline
Supervisor
J.B. Hunt
04.2020 - Current
Customer Service Supervisor
Harris & Harris
11.2016 - 03.2020
Customer Service Supervisor
Peoples Gas
09.2006 - 10.2016
High school diploma - undefined
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