Carl Albu
Niles,OH
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
11
11
years of professional experience
Work History
Sr Store Leader
Tamarkin Co
01.2023 - 03.2023
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Involved associates in decision-making processes to empower team and drive continued successes.
Assistant Store Manager/Operations Manager
Dillard’s
09.2018 - 09.2022
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Area Sales Manager
Dillard’s
01.2012 - 09.2018
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
Education
High School Diploma -
Niles McKinley
Niles, OHNo Degree - Finance
Youngstown State University
Youngstown, OHBusiness Administration And Management
Devry
OnlineSkills
- Store operations
- Team Management
- Customer Service
- Multitasking and Organization
- Store Merchandising
- Problem-Solving
- Customer experience management
- Work Planning and Prioritization
- Employee Training
- Operations Management
- Recruiting and Hiring
- Employee Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr Store Leader
Tamarkin Co
01.2023 - 03.2023
Assistant Store Manager/Operations Manager
Dillard’s
09.2018 - 09.2022
Area Sales Manager
Dillard’s
01.2012 - 09.2018
High School Diploma -
Niles McKinley
No Degree - Finance
Youngstown State University
Business Administration And Management
Devry
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