Carl Brown
Brooklyn ,NY
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
18
18
years of professional experience
Work History
Teacher
New York City Department of Education
12.2014 - Current
- Collaborated with colleagues to develop and implement new approaches to teaching that improved student performance
- Recognized and responded to students' individual needs and learning styles
- Actively monitored student progress and adjusted instruction accordingly
- Used technology in the classroom to improve student engagement and learning outcomes.
Contact Tracer Supervisor
NYS Health Department
08.2020 - 06.2022
- Demonstrated a strong work ethic, resulting in being promoted to shift supervisor after 4 months
- Utilized various communication channels to contact patients, such as phone calls, emails, and text messages
- Managed a team of 25 employees, resulting in the successful completion of all projects on time and within budget.
Adjunct Professor
City College of New York
09.2015 - 06.2019
- Collaborated with colleagues to ensure course objectives were met and students were successful
- Hosted virtual office hours that allowed students to receive timely feedback and support
- Prepared and graded assignments, quizzes, and exams to assess student understanding and progress
- Developed and implemented an interactive eLearning platform to supplement classroom instruction.
Senior Supervisor
NYC Transit (Access-A-Ride)
06.2006 - 11.2014
- Trained and mentored new call center representatives on customer service policies, procedures, and best practices
- Developed customer service scripts that improved customer engagement and reduced average call handle time by 50%
- Developed and managed an organizational structure that allowed for effective resource allocation and delegation of tasks.
Education
Masters of Social Work -
GRAND CANYON UNIVERSITY
01.2022
Doctor of Philosophy -
GRAND CANYON UNIVERSITY
01.2016
Masters of Public Health -
Keller Graduate School
06.2011
Masters of Business -
Keller Graduate School
03.2010
Skills
- Management
- Microsoft Office
- Collaboration
- Performance Management
- Academic Achievement
- Decision Making
- Common Core Standards
- Student Engagement
- Data Collection
- Communications
- Quality Assurance
- Case Management
- Microsoft Excel
- Public Speaking
Timeline
Contact Tracer Supervisor
NYS Health Department
08.2020 - 06.2022
Adjunct Professor
City College of New York
09.2015 - 06.2019
Teacher
New York City Department of Education
12.2014 - Current
Senior Supervisor
NYC Transit (Access-A-Ride)
06.2006 - 11.2014
Masters of Social Work -
GRAND CANYON UNIVERSITY
Doctor of Philosophy -
GRAND CANYON UNIVERSITY
Masters of Public Health -
Keller Graduate School
Masters of Business -
Keller Graduate School
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