Carl Brown
Brockton,MA
Summary
Experienced Facilities professional with 10 years in facilities and vendor management. Proven track record in supervising facility operations, preventative maintenance, and sustainable office solutions at Salesforce.Developed coordination and organizational skills in fast-paced environment. Skilled in managing projects and ensuring operational efficiency. Prepared to leverage these abilities to drive success in different industry.
Overview
14
14
years of professional experience
Work History
Facilities Coordinator
UG2
Cambridge, MA
05.2024 - 12.2024
- • Administrative responsibility for management of scheduling and planning of activities, onsite
meetings, work order requests and other related team operations.
Onsite meeting and event operations coordination and support – catering services, setup of conference rooms, escorts with vendors, etc.
• Provides ad-hoc customer support and facilitation for work order requests, team inquiries, scheduling, etc.
• Responsible for all transportation elections, reporting and cost allocations with parking and
public transportation.
• Assist with financial reporting, accounts payable, procurement of supplies/materials, purchase
card expenses, travel bookings, etc.
• Manage user accounts for online vendor sources portals utilized by Facilities Operations (eg.
FedEx, Office Supplies, Food Services, MBTA, and local garages)
• Liaison with property management on workorder requests, monthly meeting minutes, system
upgrades, and project related activities.
• Maintain team contact information, organizational charts, facilities related materials,
presentation content, etc.
• Manage team calendars and site by site afterhours coverage with 24/7 support teams.
• Creating team purchase requisitions and reviewing invoicing utilizing internal tools.
• Assist with maintaining hard copy files for necessary documentation and offsite storage
requirements.
• Compliance and training with all Engineering Procedures (EP) as directed and related to daily
work activities.
• Ensure a safe work environment is maintained through adherence to safety guidelines and
policies
• Primary backup to internal teams as necessary and act as primary team interface with visitors
• Support Occupancy Planning Team with workstation move requests, physical logistics. Including
mail folders, name plates (installs and removals).
• Performs ad hoc work requests as directed by operations - Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Responded to emergency situations within the building, such as fires or flooding, by coordinating clean up efforts with appropriate personnel.
- Conducted regular inspections on building systems to verify proper operating conditions.
Workplace Services Coordinator
Salesforce
Burlington, MA
04.2021 - 05.2024
- Oversee new employee placements and manage reports on discrepancies and unknowns
- Collaborate on the development of standard operating procedures as a member of the Operational Excellence Committee
- Coordinate communications and scheduling for the regional executive team
- Supervise facility operations, including preventative maintenance, vendor management, and purchase orders
- Take charge of a case management ticketing system, providing support and training to team members
- Utilize network resources to create a sustainable office environment, including implementing Lutron lighting and Aquacore analytics
- Manage snack and plant programs for enhancing employee and customer satisfaction
Facilities Coordinator
Salesforce
Burlington, MA
10.2017 - 04.2021
- Coordinated daily facilities operations, including maintenance, repairs, and vendor management, ensuring a safe, clean, and functional work environment
- Streamlined internal processes for employee requests, including furniture replacements and building adjustments, resulting in enhanced productivity and employee satisfaction
- Successfully managed various facilities projects, including seating arrangements, construction, and remodels, within set time and budget constraints
- Established and nurtured relationships with vendors, contractors, and facility teams, facilitating timely and cost-effective support and services
- Managed implementation and operation of building preventive maintenance program.
- Developed preventive maintenance plans for all mechanical equipment in the facility.
Customer Service Representative
Philips Lifeline Systems, Inc
Framingham, MA
09.2016 - 03.2017
- Provided exceptional service support to high-risk customers, ensuring their independence and quality of life by utilizing technical expertise for first contact resolution of issues, demonstrating exceptional command of active listening and problem-solving skills
- Managed and resolved a wide range of customer inquiries, complaints, and compliments across various channels including phone, e-mail, chat, and fax, taking full ownership of problems and ensuring satisfactory resolution
- Streamlined customer records, addressed customer needs and resolved concerns by updating account information and implementing forward-thinking strategies, resulting in maintained customer satisfaction
Personal Response Associate
Philips Lifeline Systems, Inc
Framingham, MA
01.2016 - 09.2016
- Efficiently managed and classified incoming customer inquiries, ensuring timely and appropriate assistance based on established protocols, resulting in enhanced customer service
- Accurately updated and maintained subscriber data across multiple data management systems, including Care Partners Connect and Salesforce.com, contributing to precise record-keeping
- Consistently met departmental standards for call volume, follow-up work, handle time, and case quality while diligently adhering to all company and departmental policies and procedures
Sales Representative
Verizon Wireless
South Easton, MA
01.2015 - 01.2016
- Leveraged customer insights to devise innovative sales strategies, driving revenue growth and enhancing insurance plan percentages
- Facilitated training sessions for new sales representatives, managed customer accounts ensuring high customer satisfaction and repeat business
Sales Representative
Best Buy
Brockton, MA
01.2014 - 01.2015
- Leveraged comprehensive product knowledge to enhance sales presentations, resulting in increased profits through the development and implementation of effective sales strategies
- Maintained superb client satisfaction ratings by managing customer accounts meticulously, ensuring repeat business through the delivery of exceptional service
- Mentored new sales representatives, contributing to a well-trained and high-performing sales team, while also attaining personal sales targets and maintaining a consistent revenue per hour
Warehouse Associate
Haemonetics
Braintree, MA
01.2013 - 11.2013
- Oversaw inventory management, ensuring accurate tracking and efficient allocation of warehouse resources for various projects
- Facilitated order preparation, incorporating meticulous picking, packing, and labeling of merchandise, alongside safe operation of heavy machinery and loading/unloading material, adhering strictly to safety guidelines
Sales Representative
Footaction USA
Brockton, MA
01.2011 - 01.2013
- Enhanced product knowledge through regular updates and extensive trainings, resulting in improved sales performance and customer engagement
- Implemented exceptional customer service strategies and cash management, while successfully mentoring new team members, leading to high client satisfaction ratings
Education
High School Diploma -
Brockton High School
Brockton, MA06.2012
Skills
- Hosted Radio Show
- DJ
- Salesforce
- PeopleSoft
- Care Partners Connect
- Oracle
- Problem-solving
- Compassion
- Critical Thinking
- Work order Management
- Customer Relationship Building
- Vendor Coordination
- Multitasking and organization
Timeline
Facilities Coordinator
UG2
05.2024 - 12.2024
Workplace Services Coordinator
Salesforce
04.2021 - 05.2024
Facilities Coordinator
Salesforce
10.2017 - 04.2021
Customer Service Representative
Philips Lifeline Systems, Inc
09.2016 - 03.2017
Personal Response Associate
Philips Lifeline Systems, Inc
01.2016 - 09.2016
Sales Representative
Verizon Wireless
01.2015 - 01.2016
Sales Representative
Best Buy
01.2014 - 01.2015
Warehouse Associate
Haemonetics
01.2013 - 11.2013
Sales Representative
Footaction USA
01.2011 - 01.2013
High School Diploma -
Brockton High School
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