Carl Brown
Owner/Director Of Operations/General Manager
Mesa,AZ
Summary
Successful Owner/Operator with expertise in the Automotive industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals. Serviced-focused and dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Owner/Operator
The Brake Shop / Copperstate Auto And Fleet
02.2022 - Current
- Manage day-to-day business operations.
- Provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Train and motivate employees to perform daily business functions at A level higher than all others.
General Manager
A.P.A Totoal Car Care
10.2022 - 02.2023
- Managed all aspects of all locations in Gilbert and Queen creek
- Drive year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepare annual budgets with controls to prevent overages.
- Enhance operational efficiency and productivity by managing budgets, accounts and costs.
- Reduce process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
General Manager
The Brake Shop
11.2015 - 10.2022
- Managed all aspects of three automotive repair facilities, Mobil detail company and a fleet management company. (The Brake Shop, Mesa and Scottsdale, Core Automotive, Tempe, Core Fleet Management, Mesa and Core Fleet Wash)
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning increasing revenue from 500k/yr to 1.6m/yr
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Created multiple separate businesses based on customer needs (Core Fleet Management, Core Fleet Wash and Core Automotive)
Lead Technician
The Brake Shop
11.2008 - 11.2015
- Monitored and enforced safety measures to mitigate hazards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested components and systems to evaluate performance and identify concerns.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Foreman
Empire Machinery
11.2005 - 11.2008
- Determine workflow each day for all technicians and monitored quality control. Personally tested each transmission built by technicians and coached technician after dynamometer failure to keep the same mistake from happening
- Oversaw employee attendance record, handled payroll and ordered new materials for jobs.
- Reworked positions and workflow based on individual abilities and production targets.
- Grew technician productivity from the low 70's to the low 90's after taking over the Forman role on the team. Company goal was 85%.
63H10
United States Army
03.2002 - 11.2005
- Served in Operation Iraqi Freedom 1, 2, 3 and Operation enduring Freedom 1.
- Sally Port NCOIC for the Detainee Holding Facility during OIF 2.
- Honorable Discharge
Education
High School Diploma -
Mesa High School
Mesa, AZ 05.1998 - 08.2001
General Studies
Army Distance Learning Program
Manhattan, KS 03.2003 - 02.2005
Skills
Performance improvement
Client account management
Consistently meet goals
Operations management
Recruitment
Business Development
Client relationship management
Financial reporting
DOT compliance
Staff training and development
Accomplishments
- Extraordinary Performance of Duty Award from "Task Force All American" 82nd Airborn Division
- Army Commendation Medal
- Army Achievement Medal (multiples)
- Award for Excellence from Battalion CSM (1st Infantry Division)
- Battalion Commander coin (82nd Airborn)
- A.S.E. Certified Technician (expired)
Timeline
General Manager
A.P.A Totoal Car Care
10.2022 - 02.2023
Owner/Operator
The Brake Shop / Copperstate Auto And Fleet
02.2022 - Current
General Manager
The Brake Shop
11.2015 - 10.2022
Lead Technician
The Brake Shop
11.2008 - 11.2015
Foreman
Empire Machinery
11.2005 - 11.2008
General Studies
Army Distance Learning Program
03.2003 - 02.2005
63H10
United States Army
03.2002 - 11.2005
High School Diploma -
Mesa High School
05.1998 - 08.2001