Carl Dantes
Sacramento,CA
Summary
Dedicated professional specializing in fleet operations, client engagement, and team development. Expertise in enhancing service quality and efficiency while building strong client relationships. Proven track record in training new employees to achieve success.
Overview
6
6
years of professional experience
Work History
Fleet Supervisor
Niello Volvo Sacramento
Sacramento, CA
02.2025 - 08.2026
- Supervised daily operations of fleet maintenance and vehicle inspections.
- Performed regular inspections of vehicles to ensure optimal performance and safety standards are met.
- Documented inspection findings and reported discrepancies to management.
- Interviewed, hired and trained new employees.
Client Advisor
BMW of Fairfield
11.2023 - 10.2024
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Sought out appropriate management in more complex financial matters.
- Completed outbound phone calls to follow up with customers on messages or questions, after sales and to encourage repeat business.
Product Specialist
BMW of Fairfield
Fairfield, California
05.2023 - 11.2023
- Researched product's technical specifications and accurately communicated information.
- Assisted with demonstrations for every BMW Models to showcase functionality.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Continually expanded knowledge of BMW Automotive product line.
- Trained and provided coaching to three junior team members.
Store Manager
Solano Custom Designs
Fairfield, California
02.2021 - 05.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers' benefits and advantages and encourage purchases.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Representative
Solano Custom Designs
08.2020 - 02.2021
- Managed diverse client relationships across various sectors to enhance service delivery.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with team members to achieve goals in a dynamic work setting.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Associate of Applied Science - Water Treatment Operation
Solano Community College
Fairfield, CA11-2022
High School Diploma -
Mt. Eden High School
Hayward, CA06-2019
Skills
- Inspection and quality assurance
- Regulatory compliance knowledge
- Strong Decision-making skills
- Staff training and development
- Administrative staff coordination
- Revenue enhancement strategies
- Customer engagement management
- Excellent positive attitude
- Effective time coordination
- Multitasking and organization
- Ability to adapt
Languages
- English
- Tagalog
Technical Skills
- Drivecentric
- Dealerware
- Dealertrack
- Dealerpay
- Cox Automotive X-Time
- RecovR
- 3CX
- Slack
- Rapid Recon
- Nova POS
- Microsoft Office 365 Programs (Word, Excel, Powerpoint, Outlook, OneNote, Teams)
- Google Workspace (Docs, Sheets, Slides, Drive, Gmail)
- Adobe Photoshop
- Adobe Premiere Pro
Timeline
Fleet Supervisor
Niello Volvo Sacramento
02.2025 - 08.2026
Client Advisor
BMW of Fairfield
11.2023 - 10.2024
Product Specialist
BMW of Fairfield
05.2023 - 11.2023
Store Manager
Solano Custom Designs
02.2021 - 05.2023
Sales Representative
Solano Custom Designs
08.2020 - 02.2021
Associate of Applied Science - Water Treatment Operation
Solano Community College
High School Diploma -
Mt. Eden High School