Summary
Overview
Work History
Education
Skills
Timeline
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Carl Davis

College Park,GA

Summary

Dynamic Field Service Technician with a proven track record at ADT Security, excelling in technical troubleshooting and customer service. Recognized for enhancing customer satisfaction through effective problem-solving and tailored solutions. Skilled in field repairs and training junior technicians, fostering a culture of teamwork and continuous improvement.

Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.


Overview

12
12
years of professional experience

Work History

Field Service Technician

Orkin Pest Control
04.2020 - Current
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.

Aircraft Fueler

DGS Delta Global Services
08.2016 - 04.2020
  • Helped team coordinate smooth and safe aircraft movement.
  • Drove fuel trucks, hydrant carts and stationary carts to complete work.
  • Kept equipment clean and functional with regular inspections and upkeep.
  • Fueled airline equipment according to exact work orders.
  • Completed documentation for work completed and fuel transferred or materials used.
  • Handled aviation fuel and chemicals with correct procedures and quality control standards.

Field Service Technician

ADT Security
09.2013 - 08.2016
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Followed safety procedures to avoid injuries in field.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.

Education

Mathematics

Locust Grove High School
Locust Grove, GA
06-2012

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Technical troubleshooting
  • Teamwork and coordination
  • Training and mentoring
  • Customer training
  • Inventory management
  • Power tools operation
  • Repair and installation

Timeline

Field Service Technician

Orkin Pest Control
04.2020 - Current

Aircraft Fueler

DGS Delta Global Services
08.2016 - 04.2020

Field Service Technician

ADT Security
09.2013 - 08.2016

Mathematics

Locust Grove High School

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Carl Davis