Carl Dengler
Greensburg,PA
Summary
Dynamic Customer Service Technician with expertise at Bentham in troubleshooting complex motor control systems and delivering exceptional customer relations. Proficient in emergency field service and skilled in using advanced electrical test equipment. Committed to NFPA 70E compliance, ensuring safety while resolving technical issues efficiently.
Overview
20
20
years of professional experience
Work History
Customer Service Technician 2
Benshaw
Pittsburgh, PA
04.2016 - Current
- Troubleshoot motor control systems by phone, including medium voltage and low voltage reduced voltage solid starters, VFDs, and complex motor control systems.
- Expert in customer relations involving warranty issues, and all customer complaints of a technical nature.
- Perform emergency field service work on both medium voltage and low voltage motor starters and VFDs.
- Expert in troubleshooting complex motor control systems and advanced technical application issues.
- Proficient in using electrical test equipment, including multimeters, process meters, hipot and megger, oscilloscopes, and amp measuring equipment.
- NFPA 70E trained and experienced in working on and troubleshooting energized electrical systems.
Test Technician
Benshaw
Pittsburgh, PA
05.2005 - 04.2016
- Performed electrical and quality testing using test procedures.
- Diagnosed wiring and motor control logic issues using schematics.
- Expert in reading electrical schematics and troubleshooting advanced motor control panels.
- Accurately record test data in test procedures.
- Work closely with the engineering and sales teams to ensure the custom motor control solution meets applicable specs and quality standards.
- Use various electrical test equipment daily.
- Work Safely Testing Energized Electrical Systems up to 13,900 VAC.
Education
Associate of Applied Science - Maintenance Electricity and Electrical Technology
Triangle Tech
Greensburg, PA02-2004
Skills
- Motor control troubleshooting
- Emergency field service
- Electrical test equipment
- Complex system analysis
- NFPA 70E compliance
- Customer relationship management
- Advanced VFD and soft starter programming
- Work with minimal supervision on complex problems
Timeline
Customer Service Technician 2
Benshaw
04.2016 - Current
Test Technician
Benshaw
05.2005 - 04.2016
Associate of Applied Science - Maintenance Electricity and Electrical Technology
Triangle Tech
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