James Parrott
Sheridan,AR
Summary
Experienced with troubleshooting tech issues and delivering high-quality customer service. Utilizes effective communication and problem-solving techniques to resolve customer inquiries efficiently. Track record of maintaining customer satisfaction and building positive relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Technician 2
Windstream
02.2020 - 01.2026
- Resolved customer technical issues through effective troubleshooting and communication skills.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Trained new technicians on company protocols, systems, and customer interaction best practices.
- Analyzed recurring service problems to identify trends and recommend process improvements.
- Installed and spliced fiber optic cables to ensure optimal signal integrity.
- Conducted testing and troubleshooting of fiber optic systems using advanced diagnostic tools.
Ammunition Specialist
ARMY
09.2016 - 01.2020
- Promoted overall safety by ensuring ammunition personnel received proper training.
- Inspected, inventoried and issued explosives and conventional ammunition to team of [18] soldiers.
- Provided in-depth coaching and training to all personnel, prompting each to efficiently accomplish daily tasks and responsibilities.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Completed daily inspection rounds covering all facility equipment and machinery.
Diesel Mechanic
Conley Transport II LLC Ph: 1+(800) 338-8700
08.2013 - 05.2016
- Removed and disassembled defective diesel engines in automobiles, trucks, buses and construction vehicles to complete repairs.
- Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.
- Put in new vehicle systems and components.
- Completed preventative maintenance on engines, transmissions, tires and other vehicle systems.
- Operated specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Placed orders for parts necessary to complete vehicle repairs and installations.
Education
High School Diploma -
Pangburn High School
Pangburn, AR4 2013
Skills
Prioritize customers first
Critical thinker
Mission-oriented
Focus on safety
Punctual
Team player
Detail-oriented
Timeline
Customer Service Technician 2
Windstream
02.2020 - 01.2026
Ammunition Specialist
ARMY
09.2016 - 01.2020
Diesel Mechanic
Conley Transport II LLC Ph: 1+(800) 338-8700
08.2013 - 05.2016
High School Diploma -
Pangburn High School