Carl Jennings
Santa Clara,CA
Overview
26
26
years of professional experience
1
1
Certification
Work History
Enterprise Support Technician
Tundra Technical Services
12.2024 - Current
- Provide comprehensive technical support to employees, resolving complex computer issues efficiently.
- Diagnose and resolve mobile device issues for iOS and Android platforms.
- Troubleshoot and resolve Mac, Linux and Windows operating system issues to minimize downtime.
- Perform reimaging and reloading of phones, tablets, laptops, and desktops as needed.
- Daily use of enterprise device management systems and software (IE chef)
- Deliver in-person technical assistance to Meta employees, ensuring excellent user Satisfaction with a CSAT Score of 95%.
- Meta
Network Configuration Engineer
Norwin Technologies
09.2024
- Conducted the relocation, configuration, and reboxing of 249 Cisco devices, adhering to tight deadlines, organized cable management, and manually updated configuration settings.
Infrastructure Field Technician
Astreya Partners
09.2021 - 07.2024
- Provided technical support for VC meeting rooms, data centers, IDF rooms, and printers.
- Resolved hardware and software issues for an employee population of 30k+ spanning 27 buildings.
- Authored technical Lenovo BIOS update documentation to streamline global imaging process.
Field Support Engineer
Geeks On Site
01.2021 - 10.2021
- Delivered on-site technical support for residential and business clients, ensuring timely resolution of issues.
- Communicated effectively with clients to provide clear explanations and maintain satisfaction.
Technical Support Specialist (Temp)
Valley Agricultural Software
08.2020 - 10.2020
- Offered remote technical support for proprietary farm management software, optimizing performance and usability.
- Managed support tickets using ServiceNow, ConnectWise, and Jira, ensuring efficient issue resolution.
Project Engineer
Valley Expectec
07.2019 - 01.2020
- Administered Active Directory, including user account management, password resets, and offboarding processes.
- Monitored and maintained network infrastructure, diagnosing and resolving connectivity issues promptly.
Network Technician
Wi-Fi Eye Security
05.2018 - 06.2019
- Installed and configured secure wireless networks for business clients, ensuring robust connectivity.
- Developed technical documentation and delivered training to enhance user understanding.
Rack N Stack Technician
World Wide Technology
01.2016 - 12.2016
- Built and configured data servers, ensuring proper cabling and cleanliness.
- Conducted thorough inspections and testing to meet quality standards.
Technical Support Specialist
Gateway
01.2000 - 12.2000
- Addressed customer inquiries regarding hardware and software products, delivering effective troubleshooting solutions.
- Achieved high customer satisfaction ratings through exceptional service delivery.
Skills
- Customer Support Case Management
- Technical Troubleshooting
- Networking
- Windows OS Imaging and Deployment
- Active Directory Administration
- PowerShell Scripting
- Automation
- ITIL Framework Knowledge
- Ticketing Systems
- Audio-Visual Support
- VMware
- Hyper-V Virtualization
- Windows Support
- Mac OS Support
- Mobile Device Troubleshooting
- Electronics Knowledge
- ISO Standards Knowledge
- Installation Package Development
- Network Security
- Network Troubleshooting
Certification
- CompTIA: A+
- CompTIA: Security+
- CompTIA: Network+
- CompTIA: CYSA+
Timeline
Enterprise Support Technician
Tundra Technical Services
12.2024 - Current
Network Configuration Engineer
Norwin Technologies
09.2024
Infrastructure Field Technician
Astreya Partners
09.2021 - 07.2024
Field Support Engineer
Geeks On Site
01.2021 - 10.2021
Technical Support Specialist (Temp)
Valley Agricultural Software
08.2020 - 10.2020
Project Engineer
Valley Expectec
07.2019 - 01.2020
Network Technician
Wi-Fi Eye Security
05.2018 - 06.2019
Rack N Stack Technician
World Wide Technology
01.2016 - 12.2016
Technical Support Specialist
Gateway
01.2000 - 12.2000