Cameron Lawrence
Tampa
Summary
Experienced Enterprise Support Technician with a strong background in IT support, system administration, and enterprise-level troubleshooting. Adept at managing hardware and software deployments, system imaging, ticketing systems, and providing high-quality technical support. Proven ability to optimize IT workflows, enhance user experience, and maintain corporate technology infrastructures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Enterprise Support Technician
CareCentrix
12.2023 - Current
- Provide enterprise-level IT support for employees across multiple locations
- Manage hardware provisioning, ensuring seamless onboarding of new hires
- Utilize Web Helpdesk for ticketing and IT asset tracking
- Troubleshoot and resolve PC, printer, and network issues
- Implement security policies for IT asset management and data protection
Desktop Admin I
CSI Companies
07.2023 - 12.2023
- Provided technical support for office and remote employees
- Deployed and configured laptops and desktops for new hires
- Utilized ServiceNow to track IT requests and resolve system issues
- Ensured seamless setup of office workstations, including peripherals and network connectivity
Desktop Admin I
WellDyne
11.2022 - 05.2023
- Provided IT support for corporate users, ensuring minimal downtime
- Managed and deployed IT assets using ServiceNow
- Diagnosed and repaired hardware and software issues on-site
Support Engineer
Atos
05.2022 - 11.2022
- Supported enterprise-level IT operations for corporate clients
- Maintained IT infrastructure, including servers and end-user computing devices
Operations Coordinator
United Site Services
06.2021 - 11.2021
- Managed logistics and operational support for field teams using Salesforce
- Coordinated IT support and troubleshooting for remote teams
Help Desk Analyst
Robert Half
06.2021 - 07.2021
- Provided IT support via phone and remote access
- Managed Office 365 users and Active Directory configurations
- Used SolarWinds for server and network monitoring
Technical Support
CDR Maguire Inc.
03.2021 - 06.2021
- Supported IT operations at FEMA COVID-19 vaccination sites
- Configured and maintained mobile devices, printers, and networking equipment
Education
High School Diploma - General Studies
Sumner High School
01.2008
Skills
- Enterprise IT Support
- Windows OS Administration
- Remote Desktop & Virtualization
- IT Asset Management & Deployment
- Ticketing Systems
- Active Directory & Office 365 Administration
- Networking Fundamentals
- Software & Hardware Troubleshooting
- Imaging & Operating System Deployment
- IT Security & Compliance
Certification
- CompTIA A+, Compleated
- ITIL Foundation
- Microsoft 365 Certified: Modern Desktop Administrator Associate, Planned
Timeline
Enterprise Support Technician
CareCentrix
12.2023 - Current
Desktop Admin I
CSI Companies
07.2023 - 12.2023
Desktop Admin I
WellDyne
11.2022 - 05.2023
Support Engineer
Atos
05.2022 - 11.2022
Operations Coordinator
United Site Services
06.2021 - 11.2021
Help Desk Analyst
Robert Half
06.2021 - 07.2021
Technical Support
CDR Maguire Inc.
03.2021 - 06.2021
- CompTIA A+, Compleated
- ITIL Foundation
- Microsoft 365 Certified: Modern Desktop Administrator Associate, Planned
High School Diploma - General Studies
Sumner High School
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