Carl Joseph
Boynton Beach,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
6
6
years of professional experience
Work History
Concierge
FPL
West Palm Beach, 33401
2025.01 - 2026.05
- Delivered exceptional guest services by anticipating needs and providing personalized recommendations.
- Coordinated transportation and reservations, creating seamless guest experiences throughout their stay.
- Enhanced guest satisfaction through proactive problem-solving and clear communication with service departments.
- Managed front desk operations, maintaining efficiency during peak hours while addressing guest inquiries promptly.
- Streamlined check-in/check-out processes, improving guest flow and reducing wait times at front desk.
- Developed comprehensive knowledge of local attractions, enabling tailored suggestions for guests' interests.
- Trained new staff on best practices in customer service and operational procedures to ensure consistency.
- Collaborated with management to implement feedback-driven improvements in service delivery standards.
- Greeted FPL visitors and guided them through lobby procedures.
- Managed visitor access badges and secured entrance records.
- Coordinated meeting room setup for FPL staff and guests.
- Answered concierge requests using clear service and calm communication.
- Arranged transportation, deliveries, and campus support services.
- Supported executives with scheduling, reservations, and guest coordination.
- Resolved employee service issues at FPL front desk.
- Maintained reception areas and upheld FPL hospitality standards.
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered guest questions regarding local area, facilities and amenities.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Maintained guest privacy and building reputation by keeping information confidential.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
Security Officer
Saint Mary's Medical Center
West Palm Beach, Florida
2023.03 - 2025.06
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify security threats and implement preventive measures.
- Responded promptly to alarms, incidents, and emergencies, coordinating with law enforcement.
- Responded promptly to alarms, incidents, and emergencies, coordinating with law enforcement when necessary.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Utilized surveillance systems to monitor activities and deter unauthorized access, enhancing overall security.
- Collaborated with management to develop and implement security strategies that strengthened organizational safety.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Conducted foot and vehicle patrols of premises to maintain security and monitor activity. and monitored premises in company vehicle, on bicycle, and by foot.
- Verified identification of individuals entering the facility to ensure authorized access. of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Front Desk Receptionist
Coral lakes resorts
Boynton Beach, FL
2020.01 - 2022.10
- Answered concierge requests using clear service and calm communication
- Supported executives with scheduling, reservations, and guest coordination
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Answered guest questions regarding local area, facilities and amenities.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Maintained guest privacy and building reputation by keeping information confidential.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
Education
High School Diploma -
Boynton Beach High School
Boynton Beach, FLSkills
- Guest interaction skills
- Customer service training
- Relationship management
- Problem-solving
- De-escalation skills
- Detail-oriented
- Emergency response
- General security
- Access control
- Incident reporting
- Threat management
- Crime prevention
- Security systems
- Crisis management
- Report writing
- Language fluency
- Visitor tracking
- Guest safety awareness
- Guest relations
- Attention to detail
- Problem solving
- Professional demeanor
- Personal information protection
Accomplishments
- Successfully completed two-week security training program.
- Helped company recover $Amount by identifying and reporting internal theft.
- Reduced shoplifting rates by Number% through improved surveillance procedures.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
Languages
- English
- Haitian Creole
Timeline
Concierge
FPL
2025.01 - 2026.05
Security Officer
Saint Mary's Medical Center
2023.03 - 2025.06
Front Desk Receptionist
Coral lakes resorts
2020.01 - 2022.10
High School Diploma -
Boynton Beach High School