Carl Justice
Sacramento,CA
Summary
Proven leader at Clark Pest Control, adept in branch operations management and fostering customer relationships, significantly enhancing service quality and team performance. Excelled in recruiting top talent and implementing sales strategies, achieving consistent target surpassals. Skilled in coaching, with a knack for turning challenges into opportunities, ensuring a 20% increase in customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Manager
Clark Pest Control
06.2019 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Service Manager
Clark Pest Control
03.2017 - 06.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Barstow High School
Barstow, CA06.1988
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Strong team-builder
- Verbal/written communication
- Staff Management
- Operations Management
- Decision-Making
- Staff recruitment
- Interviewing and Hiring
- Approachable
- Performance Reviews
- Team Building Leadership
- Know Your Customer
Certification
Branch 2 and 3
A.C.E. Certification
Green Pro Certification
Quality Pro Certification
Timeline
Branch Manager
Clark Pest Control
06.2019 - Current
Service Manager
Clark Pest Control
03.2017 - 06.2019
High School Diploma -
Barstow High School
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