Carl Monroe
Plano
Summary
Skilled leader and problem-solver with several-year record of success overseeing work. Excellent maintenance and repair abilities demonstrated in and settings. Resourceful in coordinating supplies and personnel to meet any need.
Efficient maintenance professional skilled in task delegation, maintenance scheduling and team oversight. Commended for quality performance and reliability demonstrated several years of industry experience. Advanced knowledge of equipment maintenance and repairs.
Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.
Experienced professional offering proven safety record, performance-oriented nature and strong history of accomplishment in environments. Background training and mentoring team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns.
Seasoned Maintenance Crew Leader with background in supervising and participating in diverse building maintenance tasks. Strong experience in preventive maintenance, equipment repair and team leadership. Known for technical troubleshooting skills, safety compliance and efficient problem-solving ability. Proven track record of boosting productivity while maintaining high-quality standards in fast-paced work environments.
Dedicated Maintenance Supervisor bringing many years of positive maintenance team leadership. Strong knowledge of preventive maintenance scheduling as well as unscheduled repairs to minimize downtime. Brings solid commitment to quality and efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Maintenance Crew Leader
City of Carrollton
Carrollton
08.2020 - Current
- Kept records of parts and equipment used in projects to update inventory.
- Monitored employee work levels and optimized performance with strategic approaches.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Trained and monitored employees to teach daily tasks and improve performance.
- Created work crew schedules and delegated assignments.
- Reported project progress, site problems and labor status to supervisors.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Inspected completed jobs to make sure they met quality standards before being released from the shop floor.
- Addressed customer complaints promptly while maintaining high standards of service.
- Ensured that all necessary repairs were made correctly and within budget constraints.
- Prepared and planned worksites to help jobs run smoothly.
- Conducted regular inspections to identify potential issues with equipment or machinery.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed team of employees, daily progress reports and overall project planning.
- Participated in meetings with upper management to discuss current projects or future plans.
- Scheduled routine maintenance check-ups for machines and vehicles in the facility.
- Provided technical guidance to crew members regarding repair and maintenance tasks.
- Updated job knowledge by participating in educational opportunities, reading technical publications, and attending workshops.
- Created reports detailing the progress of ongoing projects and other tasks performed by the crew.
- Performed preventative maintenance on equipment and machinery.
- Resolved any conflicts between crew members in a professional manner.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Inspected completed work to assess quality and identify skill gaps.
- Ensured that all workers followed OSHA regulations related to job safety practices.
- Assisted in developing, implementing and monitoring safety procedures for the crew.
- Maintained records of all maintenance activities to ensure compliance with company policies.
- Identified areas where processes could be improved and implemented changes accordingly.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Some College (No Degree) - Commercial Music
Collin County Community College
Plano, TXSkills
- Music production
- Audio editing
- Songwriting
- Customer service
- Team collaboration
- Project management
- Communication skills
- Creative problem solving
- Employee training
- Work order processing
- Training & Development
- Goal setting
- Strategic planning
- Maintenance planning
- Multitasking and prioritization
- Skilled maintenance and repair
- Task prioritization
- Heavy lifting
- Team building
- Job prioritizing
- Employee performance assessment
- Tools and equipment maintenance
- Safety protocols
- Continuous improvement
- Supply requisition
- Safety compliance
- Leadership skills
- Health and safety compliance
- Conflict resolution
- Problem-solving
- OSHA compliance
- Performance management
- Customer relations
- Crisis management
- Worker training
- Tool and parts inventory oversight
- Train workers
- Time management
- Employee performance evaluation
Certification
- OSHA certified
- Front loader and backhoe certified
- TCP certified
- CPR certified
- Class C water license
- Trench safety Competent person training
- Class A Cdl certified
- Forklift certified
- FEMA certified
- Excavation safety certified
Websites
References
References available upon request.
Timeline
Maintenance Crew Leader
City of Carrollton
08.2020 - Current
Some College (No Degree) - Commercial Music
Collin County Community College