Heiser Castillo
Houston
Summary
Resourceful Maintenance Crew Leader known for high productivity and efficient task completion. Specialize in preventive maintenance, safety protocol adherence, and equipment repair. Excel in leadership, problem-solving, and communication, ensuring that projects are completed on time and within budget. Prioritize teamwork and clear communication to achieve goals and maintain facility standards.
Overview
2
2
years of professional experience
Work History
Maintenance Crew Leader
McDonald's Restaurant
Pearland
06.2024 - Current
Manager on Duty
Popeye's Restaurants
Pearland
05.2023 - 02.2024
- Monitored staff performance and provided feedback to ensure quality customer service.
- Audited cash registers at the end of each shift for accuracy.
- Trained new employees on job duties and company policies.
- Provided guidance and support to team members when needed.
- Delegated tasks among team members according to their strengths and abilities.
- Managed payroll records for accurate tracking of hours worked by staff members.
- Resolved customer complaints in a professional manner.
- Maintained inventory levels by ordering supplies as needed.
- Investigated incidents reported by customers or staff members.
- Developed strategies to increase customer satisfaction ratings.
- Ensured compliance with safety regulations, company policies, and procedures.
- Interacted with customers regularly to ensure their needs were met.
- Reviewed daily sales reports to identify areas of improvement.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
- Handled employee relations issues such as disciplinary action or terminations.
- Created schedules for staff members according to business needs.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Education
High School Diploma -
Milby High School
Houston, TX05-2024
Skills
- Inventory management
- Equipment maintenance
- Safety compliance
- Staff training
- Customer service
- Team leadership
- Conflict resolution
- Process improvement
- Performance evaluation
- Time management
- Project coordination
- Safety procedures
- Production scheduling
- Employee scheduling
- Inventory monitoring
- Scheduling and planning
- Team building
- Analytical skills
- Adaptability and flexibility
- Service oriented
- Task prioritization
- Interpersonal skills
- Inspect completed work
- Materials and labor costing
- Employee motivation
- Leadership skills
- Quality control
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Maintenance Crew Leader
McDonald's Restaurant
06.2024 - Current
Manager on Duty
Popeye's Restaurants
05.2023 - 02.2024
High School Diploma -
Milby High School