Carl Mukurazhizha
Princeton,USA
Summary
Dynamic and certified Senior Scrum Master with over 9 years of experience in steering Agile delivery across diverse sectors, including technology, utilities, and enterprise transformation programs. Expertise includes building, coaching, and evolving Scrum teams through all developmental phases—from initial formation to high performance—while fostering Agile principles of collaboration, accountability, and transparency. Proficient in facilitating Scrum ceremonies, resolving impediments, and mentoring leaders on Lean-Agile methodologies. Recognized for driving continuous improvement and delivering exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Scrum Master / Agile Delivery Lead
America’s JobLink Alliance (AJLA)
05.2022 - Current
- AJLA develops workforce management and enterprise software platforms for U.S. state and federal agencies.
- Coached and matured multiple Agile teams through early development stages into high-performing Scrum teams delivering enterprise HR and employment technology solutions.
- Facilitated sprint ceremonies, backlog refinement, retrospectives, and release planning sessions for complex multi-system programs.
- Collaborated with Product Owners and managers to establish clear sprint goals, product increments, and measurable value outcomes.
- Implemented Lean principles to eliminate waste, reduce cycle time, and increase delivery cadence by 30%.
- Partnered with executives and senior stakeholders to institutionalize Agile governance and reporting standards.
- Built JIRA dashboards and velocity reports to improve transparency, forecasting accuracy, and stakeholder visibility.
- Mentored Scrum Masters and delivery leads on servant leadership, team collaboration, and Agile best practices.
- Remote
- Facilitated Agile ceremonies, ensuring adherence to Scrum principles and team alignment.
- Mentored teams in Agile methodologies, enhancing collaboration and increasing productivity.
Scrum Master / Delivery Manager
Principal Financial Group (PFG)
06.2021 - 05.2022
- Fortune 500 financial services organization delivering digital modernization initiatives across HR and benefits systems.
- Led distributed Scrum teams through agile delivery of enterprise-grade digital solutions, guiding them toward self-organization and autonomy.
- Worked with leadership to foster Lean-Agile culture adoption and align release planning with program-level objectives.
- Facilitated all Agile ceremonies and improved backlog management practices by implementing product goal alignment.
- Tracked sprint performance through burndown charts, velocity trends, and retrospective action plans.
- Helped teams adopt consistent estimation practices and normalized story point definitions across the release train.
- Remote
Agile Coach / Scrum Master
Wells Fargo Bank, N.A.
01.2017 - 06.2021
- Large-scale financial institution advancing Agile adoption and Lean portfolio management practices across enterprise technology divisions.
- Guided new Scrum teams through formation and Agile adoption, facilitating consistent delivery cycles and value-based delivery.
- Collaborated with senior leadership to integrate Lean-Agile methodologies and improve governance transparency across portfolios.
- Facilitated Agile ceremonies and provided ongoing mentorship to Product Owners and team members.
- Established metrics and dashboards to monitor progress, dependencies, and impediment resolution.
- Supported the rollout of Agile Release Trains (ART) under SAFe, helping align cross-team coordination for high-impact programs.
Education
Bachelor of Arts - International Business
Griffith University
Brisbane, Queensland, Australia08-2009
Skills
- Agile & Scrum Coaching Lean-Agile Transformation Team Formation & Maturity Sprint Planning & Execution Cross-Functional Collaboration Conflict Resolution Stakeholder Communication Jira / Zephyr / Confluence Change Enablement Process Improvement IBM Maximo (Familiarity) Utilities & Government Sector Delivery
Accomplishments
- Collaborated with a team of 8 cross-functional specialists in the development of an enhanced client onboarding workflow, cutting setup time by 20% and boosting satisfaction scores.
- Achieved improved sprint visibility and delivery accuracy by introducing Jira for project-tracking and backlog-management tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved strong performance metrics and customer trust by completing service requests and data-entry tasks with accuracy and efficiency.
Certification
Certified SAFe 6 & 5 Scrum Master (SSM) | Certified SAFe 6 & 5 Product Owner/Product Manager (POPM) | Certified Scrum Master (CSM) | | Oracle OBIEE | A.I. for Project Managers & Scrum Masters 2025
Languages
English
Native or Bilingual
Timeline
Senior Scrum Master / Agile Delivery Lead
America’s JobLink Alliance (AJLA)
05.2022 - Current
Scrum Master / Delivery Manager
Principal Financial Group (PFG)
06.2021 - 05.2022
Agile Coach / Scrum Master
Wells Fargo Bank, N.A.
01.2017 - 06.2021
Bachelor of Arts - International Business
Griffith University