Carl Myers

One year's experience as member of LERT Triage's Austin TX team handling various types of legal process and emergency scenarios. Have had history of good performance and as a result, have accumulated additional responsibilities to help maintain team's success.

After three months of joining CO LERT team at ATX Domain 8, chosen for auditor position due to high performance and ability to help others. Helped train reps in Tasks workload and Centra investigations, including older admin tools such as IG Admin, Matlock, Bouncer, etc. Was the first wave of workers to return to office and successfully cleared backlog from COVID-19.

One of the highest performers on IG Proactive queue and SSI escalations project at ATX Domain 8. Consistently achieved 98% accuracy. Had strong knowledge of platform policy and ability to raise key problems to QA team. Held positive atmosphere with team resulting in being appointed as Wellness Leader. In September 2019, was sole team member chosen by team lead to join CO LERT team.

Worked as sales and customer support representative at a State Farm agency's grand opening. Responsible for building book of business and managing existing customers. Helped city of Houston through Hurricane Harvey with claims and volunteer work. Successfully obtained agency's permanent contract within one year with team of four employees. Developed strategies and word tracks during the industry's toughest price market it had seen in decades.