Mayelin Perez Reina
FNP
Tampa,FL
Summary
Nurse RN/Bachelor with 25 years of experience providing quality care to a wide variety of patients, delivering compassionate care to patients. Instrumental in conducting patient assessment, physical examinations, and diagnostic studies. Currently focused on earning a Master's degree in this field as a FNP.
Passionate Telephone Triage Nurse with 3 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice. Guided patients through process of receiving medical attention, handling case files and advising on nature of condition and need for physician consultation. Dedicated to restoring health and improving quality of life. Patient-oriented Nurse with more than 20 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with manage care patients specialty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a RN/BSN position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Triage Nurse
UHC
09.2021 - Current
- Adept at quickly assessing patient conditions and providing critical care assistance at direction of physician on duty
- Specialize in providing attentive patient care and implementing doctor's orders
- Coordinated patient intake/discharge, prepared patients for procedures, started IVs and assisted physician in procedural execution
- Coordinated out-patient procedures using protocols for patients needing IV medication treatments as prescribed by physicians
- Coordinated transitional care of patients with complex health conditions from hospitalization to community
- Assisted medical assistants on floor when necessary with catheterizing patients and performing urinalysis
- Administer intravenous infusions and injections for patients with osteoporosis.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care. Attending approximately 30-40 calls per day.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Integrated evidence-based practices into daily tasks, ensuring consistency in delivering high-quality care across all populations served.
- Maintained calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in timely manner.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Assisted with training new nursing staff on triage procedures, contributing to overall growth of team'' competencies.
- Continuously updated knowledge on emerging trends in triage nursing practices through professional development opportunities and industry conferences.
- Educated patients on self-care strategies and preventative measures to minimize future health complications.
- Routinely evaluated effectiveness of current triage protocols, recommending changes when necessary to optimize patient outcomes.
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers.
- Suggested appropriate disposition to acting physicians based on assessment.
- Assisted in development and implementation of department-wide policies and procedures related to triage services, further improving overall efficiency.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Increased efficiency in emergency departments by effectively managing patient flow and allocating resources based on urgency levels.
- Conducted thorough physical assessments to identify potential underlying issues that may require further medical attention or intervention.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Clinic Nurse- Nurse Preceptor- N95 Fit Trainer
OPTUM CARE-UHC
09.2021 - Current
- Taking patient vitals and documenting symptoms
- Performing health assessments and monitoring in-patients
- Performing N 95 fit test
- Maintaining and updating patient records
- Collecting information and samples for diagnosis
- Educating patients about treatment plans and prescribed medication
- Provides care in holistic manner including assessment of physical, psychosocial, and rehabilitative and discharge needs of both patient and his/her family
- Secures and evaluates medical health and development history of patient
- Completes incident reports as needed and provides assistance regarding investigations and resolution of complaints
- Prepare patients for physician or healthcare provider encounters including auditing charts in accordance with standards and policies
- Take vital signs as indicated, records patients' histories, prepares appropriate instruments for examination or procedure
- Perform nursing procedures such as EKG, spirometry, ear lavage, injections, starting and maintaining intravenous infusions, dressing changes, urinary catheterizations, finger stick blood glucose testing
- Perform patient follow-up including notifying patients of laboratory results, scheduling referral appointments, maintaining charts and records, and responding to patient telephone calls.
- Improved patient satisfaction by delivering high-quality care and addressing individual needs.
- Enhanced clinic efficiency by streamlining processes and implementing best practices in nursing care.
Home Health Nurse Adult and Pediatric
Avian Home Health Agency
03.2021 - Current
- Utilizes educational assessment of patient and family which is performed by R.N
- Interacts with multidisciplinary team members to positively influence patient centered care and focus on problem solving
- Assessed and coordinate patient's continued care needs with members of healthcare team
- Provide and coordinate delivery of clinical resources to assure safe, high quality patient care and ensure continuity of care
- Perform duties in environment of care where needs of patient are short term, non-acute, and non-life threatening
- Assessment and skilled observation
- Wound care and dressing changes
- Injection administration
- IV monitoring
- Tube feeding
- Catheter insertion and monitoring
- Tracheostomy care and Ostomy care
- Medication administration
- Patient and caregiver education.
- Improved patient outcomes by conducting thorough health assessments and developing personalized care plans.
- Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care.
Registered Nurse
Woodbridge Care Center
03.2021 - 07.2021
- Short- and Long-term care experience, managed approximately 30 admitted patients per shift
- Provide resident assistants with ADLs
- Wound care and dressing changes
- Injection administration
- IV monitoring
- Tube feeding
- Catheter insertion and monitoring
- Tracheostomy care
- Medication administration.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Medical Assistant
Claremedica Health Partners
04.2018 - 03.2021
- Phlebotomy Experience
- Collected specimen: stool, urine and blood and prepared them for lab
- Handled Urinalysis procedures using urine dipstick
- Assisted with other procedures such as Ear Irrigations, EKG and Spirometry tests
- Relayed messages from patients to physicians regarding their prescriptions in addition to calling in these prescriptions
- Review labs
- Scheduled patient appointments, inventory, rooming patients, and charting
- Obtained medical/family history, and chief complaints
- Answered phone calls and scheduled patient appointments
- Welcomes patients and visitors by greeting patients and visitors, in person or on telephone; answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Home care visits and DME knowledge.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant/Front Desk Department/Referral Coordinator/Medical Records Coordinator/House Call Coordinator
Foundational-Health Clinic
04.2016 - 04.2018
- Working with patients, patients family and social workers to arrange and schedule referral appointments
- Expedited patients referrals to specialties offices, faxed medical records, answered patients and specialty calls and complete referral request
- Ability to work independently and unsupervised maintaining superior work ethic
- Called insurance companies for patients to obtain benefits and authorizations
- Established close working relationship with diagnostic imaging centers to facilitate urgent scheduling of MRIs and CT scan for high risk patients
- Knowledgeable with CPT and ICD 10 codes
- Maintained medical records for patients updated charts, composed invoices and accepted copayments
- Interacted with patients to discuss reason for visit and also worked in back office 5 days week with Doctor
- Trained all oncoming staff on intake process and system
- Coordinated intake of new patient information including obtaining medical records scheduling visit according to treatment plan
- Triaged patients, managed physicians schedules
- Initiation and evaluation of referrals for home care, sleep study, DME, Home visits and other ancillary medical purposes
- Administer injections and other medications, performed and ordered procedures and other testing related to patient care
- Monitored patients progress to discharge, intervening as necessary and develop personalized continuing of care in collaboration with physician and all members of multidisciplinary team.
Registered Nurse/Maternity Department Charge Nurse/Midwife
The Cuban Hospital
12.2012 - 01.2016
- Provide pregnant women with physical exams to monitor the mothers and baby's health
- Assist with labor and delivery
- Provide post-delivery care
- Educate patients on how to take care of themselves and their babies
- Supported and encouraged the mother to be through childbirth
- Cared of infant after birth
- Coordinate availability of operating rooms and equipment's
- Gave direct nursing care in the designated unit setting as per established standards and guidelines
- In service training of OB staff nurses
- Make the delivery and take care of new born babies
- Monitor fetal grown and well-being through heartbeat detection, body measurement and palpation
- Identify, monitor or treat pregnancy related problems such as Hypertension, gestational Diabetes, pre term labor or retarded fetal grown
- Establish and follow emergency or contingency plans for mothers and newborns
- Perform post-partum health assessment of mothers and babies
- Assist with epidural anesthesia.
- Assisted in over 10 successful births and provided post-partum counseling for struggling families to increase happiness and health of newborns and mothers.
- Assisted in over 15 successful births and provided post-partum counseling for struggling families to increase happiness and health of newborns and mothers.
- Trained under senior midwives for more than 80 hours to obtain qualifications.
Registered Nurse/Nursing Supervisor/midwife
Hospital Tamara Bunke
09.1996 - 12.2012
- Job's description same as above.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Delegated tasks and provided leadership for 500 nurses and support personnel.
- Supervised staff of 500 registered nurses
Education
Master of Science - Family Nurse Practitioner
Miami Regional University
Miami, FL08.2024
Associate of Science - Nursing Science
New Mexico Board of Nursing
NEW MEXICO03.2021
Bachelor of Science - Nursing Science
Medical Institute
Cuba07.1996
Skills
- Bilingual English and Spanish
- Ability to function independently, identify problems and implement solutions
- Pleasant, poised, and professional demeanor with strong people skills
- Attention to detail, multi-tasker, and great ability to prioritize in fast-paced environments
- Strong verbal, written and interpersonal communication skills
- Excellent computer skill, Microsoft Word, PowerPoint, Excel
- EMR: Care-Cloud, Athena, Kareo, Axxess, Click-point Care, Cerner, Citrix, Allscripts, ECW
- High level of proficiency relating to medical terminology and strong health care background
- Referral coordinator
- HIPAA, OSHA and CPR certified
- Hedis Measure Clinical coordinator
- Vaccine administration trough Vax Care system
- Med-Surg Experience
- OBGYN Experience
- Leadership Experience
- Advance care patient management
- Home Health experience
- Front office experience
- Medical records experience
- N95 fit trainer
- Triage
- Prescription Refills
- Direct Patient Care
- Clinical judgment
- Quality Improvement
- Patient Management
- Accurate Documentation
- Case Management
- Nursing Performance Assessment
- Medical Recordkeeping
- Home care
- Chronic Disease Management
References
Available Upon Request
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Triage Nurse
UHC
09.2021 - Current
Clinic Nurse- Nurse Preceptor- N95 Fit Trainer
OPTUM CARE-UHC
09.2021 - Current
Home Health Nurse Adult and Pediatric
Avian Home Health Agency
03.2021 - Current
Registered Nurse
Woodbridge Care Center
03.2021 - 07.2021
Medical Assistant
Claremedica Health Partners
04.2018 - 03.2021
Medical Assistant/Front Desk Department/Referral Coordinator/Medical Records Coordinator/House Call Coordinator
Foundational-Health Clinic
04.2016 - 04.2018
Registered Nurse/Maternity Department Charge Nurse/Midwife
The Cuban Hospital
12.2012 - 01.2016
Registered Nurse/Nursing Supervisor/midwife
Hospital Tamara Bunke
09.1996 - 12.2012
Master of Science - Family Nurse Practitioner
Miami Regional University
Associate of Science - Nursing Science
New Mexico Board of Nursing
Bachelor of Science - Nursing Science
Medical Institute