Cheryl Reynolds

Onsite Student Insurance Advocate for Miami University

Provide one‑on‑one support to students regarding health insurance enrollment, eligibility, coverage questions, and required documentation.
• Assist students in understanding university‑sponsored insurance plans as well as external insurance options.
• Guide students through claims processes, helping resolve issues, denials, or billing concerns with insurance carriers.
• Educate students on insurance terminology, benefits, and best practices for accessing healthcare services.
• Maintain accurate records of student interactions, inquiries, and resolutions while ensuring confidentiality and compliance with university policies.

Accounts Receivable Leadership – Revenue Cycle Management

Awarded Manager of the Year 2023

• Oversaw Accounts Receivable operations for the 5th-largest healthcare system in Ohio, supporting a multi-facility, multi-state client with more than $13B in annual revenue.
• Analyzed weekly and monthly performance reports to identify trends and proactively communicate findings to payers and internal leadership.
• Led the development, implementation, and oversight of strategies for claims management and receivables collections, improving cash flow and overall financial performance.
• Ensured effective and efficient denial management by directing collection efforts and guiding timely account resolution.
• Leveraged reporting and analytics to drive operational improvements and support data-informed decision-making across the department.
• Provided oversight and process-enhancement guidance to global AR partners, assisting with issue identification, escalation, and resolution.
• Established and communicated departmental metrics, performance expectations, and accountability standards; delivered regular performance updates to leadership.
• Monitored payer behavior to identify risks and developed strategies to minimize disruptions to collections.
• Oversaw the implementation of new systems and process improvements to enhance efficiency, Accounts Receivable Leadership – Revenue Cycle Management.