Carl Rodriguez
Bloomfield,NJ
Summary
Dynamic Transportation Manager with extensive experience in Transport, excelling in route planning and delivery management. Proven track record of enhancing operational efficiency and customer satisfaction through effective team supervision and cost estimation. Skilled in negotiating rates and resolving customer issues, driving significant improvements in service levels.
Overview
12
12
years of professional experience
Work History
Company Equipment Delivery Manager
Singer Tucker
Paterson, NJ
12.2024 - 11.2025
- Coordinated delivery schedules to optimize route efficiency and minimize delays.
- Managed communication between clients and drivers to ensure timely updates.
- Resolved customer inquiries regarding delivery statuses and service issues.
- Participated in team meetings to discuss operational challenges and solutions.
- Developed relationships with vendors to enhance service reliability and performance.
- Supported inventory management by monitoring stock levels for timely restocking.
- Supervised delivery staff and general productivity.
- Coordinated efficient routes and schedules for delivery teams
- Supported customers via telephone and email to handle escalations and product concerns.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Transportation Supervisor
RXO Logistics
Passaic, NJ
07.2023 - 09.2024
- Oversaw daily transportation operations and ensured compliance with safety regulations.
- Coordinated logistics to optimize delivery schedules and reduce transit times.
- Trained and mentored team members on best practices and operational efficiency.
- Collaborated with cross-functional teams to streamline communication and enhance service quality.
- Analyzed performance metrics to identify areas for improvement in transportation efficiency.
- Managed routing, driver supervision and DOT compliance.
- Managed a team of drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Improved transportation efficiency by optimizing routes and implementing time-saving strategies.
- Planned and established transportation routes, work schedules and operator assignments.
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Increased on-time delivery rates by closely monitoring driver performance metrics and implementing corrective actions as needed.
- Monitored and maintained on-time delivery, reliability, service and performance.
- Handled property claims for customers that transpired during delivery
Warehouse Operations Supervisor
SEKO
Cranbury, NJ
07.2022 - 07.2023
- Trained and mentored new team members on standard operating procedures and best practices.
- Coordinated inbound and outbound shipments, enhancing logistics workflows and reducing delays.
- Monitored employee performance, providing feedback to foster professional development and accountability.
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Coordinated with transportation providers to ensure timely delivery of goods to customers while minimizing shipping costs.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Handled day-to-day shipping and receiving overseeing more than 6-7 containers per day.
- Resolved conflicts between team members and addressed complaints or grievances.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
Transportation Manager II
JB Hunt Transport- Final Mile
Elizabeth, NJ
07.2021 - 07.2022
- Oversaw daily transportation operations, ensuring timely deliveries and adherence to service standards.
- Managed fleet scheduling and routing optimization to enhance operational efficiency and reduce costs.
- Collaborated with cross-functional teams to streamline last-mile delivery processes and improve customer satisfaction.
- Implemented safety protocols, resulting in improved compliance rates among drivers and reduced incidents.
- Conducted performance evaluations for staff, providing coaching and support to enhance team productivity.
- Analyzed key performance indicators, identifying trends to drive strategic improvements in logistics operations.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Oversaw team of 48 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Improved driver retention rates with a focus on professional development and a positive work environment.
Transportation Supervisor
Modivcare Formerly Logisticare
Edison, NJ
09.2016 - 07.2021
- Distribution of trip volume for carriers based on performance and cost for the State of New Jersey Non-emergency medical transportation.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Contributed ideas for process improvements that led to reduced wait times for customers seeking assistance over the phone or via email/chat platforms.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Operations Manager
Global Contact Services
Long Island City, NY
06.2013 - 05.2016
- Responsible for providing paratransit transportation to NY Metropolitan Transportation Authority customers.
- Analyzed performance metrics to identify areas for operational enhancement and cost savings.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reduced attrition by creating a work environment conducive to higher performance and overall satisfaction.
Education
High School Diploma -
John F Kennedy High School
The Bronx, NYSkills
- Reporting tools
- Route planning
- Service level agreements
- Team supervision
- Cost estimation
- Delivery management
- Lean principles
- Customer issue resolution
- Schedule coordination
- Logistics processes
- Decision-making
- Rate negotiation
Languages
Spanish
Native or Bilingual
Timeline
Company Equipment Delivery Manager
Singer Tucker
12.2024 - 11.2025
Transportation Supervisor
RXO Logistics
07.2023 - 09.2024
Warehouse Operations Supervisor
SEKO
07.2022 - 07.2023
Transportation Manager II
JB Hunt Transport- Final Mile
07.2021 - 07.2022
Transportation Supervisor
Modivcare Formerly Logisticare
09.2016 - 07.2021
Operations Manager
Global Contact Services
06.2013 - 05.2016
High School Diploma -
John F Kennedy High School