Carl Shorter
Kiwa Pi Berlin
Santa Clarita,CA
1
Language
10
years of professional experience
Results-driven Quality Assurance Engineer experienced in enhancing software reliability through comprehensive test plans and cross-browser testing. Delivered high-quality outcomes by implementing effective defect tracking and collaborating across teams. Focused on continuous improvement and operational efficiency, leveraging strong problem-solving abilities and adaptability to achieve exceptional product standards.
Work History
Quality Assurance Engineer
4 Years 6 Months- Designed and executed rigorous testing protocols to guarantee adherence to software quality and performance benchmarks.
- Executed defect identification, documentation, and tracking through Jira to streamline resolution processes.
- Engaged with diverse teams to collect requirements and refine testing processes for improved outcomes.
- Performed comprehensive regression testing to ensure reliability of software updates and maintain operational stability.
- Identified, documented, and tracked defects using JIRA for efficient resolution processes.
- Developed and executed test plans to ensure software quality and performance standards.
- Streamlined QA processes, resulting in increased efficiency and reduced time to market.
- Met tight deadlines to satisfy client demands and project timelines.
- Assisted in training new QA engineers, providing guidance on best practices and company-specific procedures.
- Reduced defect rates by designing and executing comprehensive test plans and test cases.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Developed and maintained defect databases for known issues.
- Documented testing procedures for developers and future testing use.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Collaborated with cross-functional teams to gather requirements and improve testing methodologies.
- Conducted regression testing to verify software updates and ensure system integrity.
Field Technician
2 Years- Diagnosed technical issues in equipment, utilizing troubleshooting methodologies to enhance operational efficiency.
- Conducted on-site inspections and assessments for system installations and maintenance.
- Collaborated with project managers to ensure timely completion of field assignments and adherence to safety protocols.
- Mentored junior technicians on best practices for equipment handling and maintenance procedures.
- Developed comprehensive reports detailing service activities and recommendations for system improvements.
- Implemented quality control measures that reduced downtime during installation processes by streamlining workflows.
- Trained team members on new technologies and tools to enhance overall service delivery capabilities.
- Established strong client relationships through effective communication, resulting in improved customer satisfaction ratings.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Utilized safety practices with no complaints or accidents.
- Performed preventative maintenance tasks on a scheduled basis which resulted in increased lifespan of equipment.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Collaborated with engineering teams to test and evaluate new technologies, contributing to product improvements.
- Optimized network configurations for peak performance, meeting rigorous industry standards.
- Improved team productivity by leading training sessions on new technology and best practices.
- Conducted site surveys for potential installations, ensuring optimal placement and connectivity.
- Tailored communication to meet the needs of non-technical clients, enhancing understanding and satisfaction.
- Worked with diverse types of weather and ground conditions.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
Liaison
2 Years 9 Months- Facilitated communication between engineering and production teams to enhance project alignment.
- Developed and implemented process improvements to streamline operations and increase efficiency.
- Coordinated cross-functional meetings to address challenges and drive collaborative solutions.
- Supported quality assurance initiatives by monitoring compliance with industry standards and best practices.
- Analyzed workflow processes, identifying areas for improvement to optimize resource allocation.
- Mentored junior staff on effective communication techniques and operational procedures.
- Led strategic initiatives to enhance customer satisfaction through improved product delivery timelines.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
- Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
- Collected and analyzed data and feedback to identify opportunities to improve relationships between other entities and business.
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma
- Awarded [Award Name]
- [Number] GPA
- Honoree of [Honor Name]
Skills
Quality assurance planning
Quality assurance analysis
Quality processes
Development lifecycle
API testing experience
User acceptance testing
Technical documentation
Test automation proficiency
Cross-browser testing
Test planning
Test case coordination
Defect tracking and reporting
Test scheduling
Test automation
Quality metrics reporting
Test case review
Pre-release test scheduling
Collaboration and communication
Strong problem solver
Root-cause analysis
Quality management
QA analysis
Defect tracking
Problem solving
Workload optimization
Root cause analysis
Requirements assessment
Client collaboration
Quality assurance strategy
Software development lifecycle
Languages
English
Full Professional
Timeline
Quality Assurance Engineer
Kiwa Pi Berlin
02.2022 - CurrentRead More
Field Technician
Kiwa Pvel
01.2020 - 01.2022Read More
Liaison
Lear Corporation
02.2017 - 11.2019Read More
Pahrump Valley High School
High School Diploma
Read More