Evan Bahati
Columbus,OH
Summary
Dynamic quality assurance professional with a proven track record at Sam's Club, adept at implementing comprehensive QA programs that reduced errors significantly. Skilled in quality assurance planning and monitoring, I excel in cross-functional collaboration and problem-solving, driving process improvements that enhance operational efficiency and customer satisfaction.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
7
7
years of professional experience
Work History
Quality Assurance
Sam's Club, Walmart
05.2021 - Current
- Assembled refueling systems and equipment and performed quality assurance.
- Reduced errors by conducting thorough quality assurance checks on all assessments before submission.
- Performed quality assurance assessment to determine areas for improvement.
- Reduced errors record handling by implementing a comprehensive quality assurance program.
- Collaborated with cross-functional teams to develop comprehensive quality assurance strategies and standards.
Problem Solver
Zulily
01.2020 - 05.2021
- Analyzed complex problems to develop effective solutions for operational challenges.
- Collaborated with cross-functional teams to streamline processes and enhance productivity.
- Facilitated training sessions to equip team members with problem-solving techniques.
- Implemented process improvements that increased efficiency and reduced bottlenecks.
- Provided ongoing support to ensure consistent application of problem-solving methodologies across teams.
Customer Service Cashier
Walmart
02.2019 - 01.2020
- Processed customer transactions efficiently using POS systems.
- Resolved customer inquiries and complaints with effective communication skills.
- Maintained accurate cash drawer balances during shifts.
- Assisted in inventory management by restocking shelves promptly.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented improvements to checkout processes to enhance customer satisfaction.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH12-2026
Associate of Science - Cyber Security
Columbus State Community College
Columbus, ND06-2025
High School Diploma -
Northland High School
Columbus, OH05-2021
Skills
- Quality assurance planning
- Image quality assurance
- Quality assurance monitoring
- Product quality assurance
- Localization quality assurance
- Quality assurance background
- Business communications
- Nonprofit management
- Effective management
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Quality Assurance
Sam's Club, Walmart
05.2021 - Current
Problem Solver
Zulily
01.2020 - 05.2021
Customer Service Cashier
Walmart
02.2019 - 01.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Cyber Security
Columbus State Community College
High School Diploma -
Northland High School