Carl S. K. H Nozaki
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
18
18
years of professional experience
Work History
Operations Manager/Front Office Manager
Springhill Suites by Marriott Houston
2018.04 - Current
- Procurement of supplies for the Hotel; Accounts Payable-coding managing budget
- Manage Accounts Receivable for various Master billing contracts of the hotel
- Revenue management of hotel rates and occupancy stayover at property
Rooms Administrative Assistant
Houston Marriott Medical Center
2017.01 - 2018.04
- Payroll Administrator for Front Desk & Housekeeping Departments
- Manage ordering & procurement system for Rooms Department
- Manage vendor relationships and transactions
Lead Spa Experience Consultant & Supervisor
Westin Surfrider, A Westin Resort & Spa Waikiki
2014.02 - 2016.12
- Properly bill guest accounts for all spa services received and merchandise purchases
- Practice all sanitation and safety guidelines in accordance with the resort and state law
- Build weekly schedule based on spa bookings, hotel occupancy & employees preferences
Guest Service Manager
Sheraton Kona Resort
2007.08 - 2015.02
- Japanese-Speaking Customer Service Agent
- Staff and Manage Productivity of Front Desk Agents, Bell Desk Staff
- Resolve Guest issues and compensate accordingly for Customer Satisfaction
Education
Associates of Science - Major Tropical Ecosystem and Agroforestry Management
Community College
Kealakekua, Hawaii08.2011
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B.Y.U. Hawaii
Laie, Hawaii05.2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Staff management
- Inventory management
- Operational efficiency
- Management
- Operations monitoring
- Employee motivation
- FLUENT IN Conversational Japanese
Timeline
Operations Manager/Front Office Manager
Springhill Suites by Marriott Houston
2018.04 - Current
Rooms Administrative Assistant
Houston Marriott Medical Center
2017.01 - 2018.04
Lead Spa Experience Consultant & Supervisor
Westin Surfrider, A Westin Resort & Spa Waikiki
2014.02 - 2016.12
Guest Service Manager
Sheraton Kona Resort
2007.08 - 2015.02
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B.Y.U. Hawaii
Associates of Science - Major Tropical Ecosystem and Agroforestry Management
Community College