CARL STEVENS
Lafayette,USA
Summary
Experienced in customer communications and acquisition management with a proven track record of efficiency, territory growth, and professionalism. Goals revolve around excelling in a Sales/Acquisitions role within the designated territory, driving success in leading new and ongoing business operations. A strategic thinker and tactical decision-maker passionate about serving customers and exceeding expectations! Hands-on experience in the ever-evolving pool industry, known for adaptability, creativity, and results-oriented mindset. Detail-oriented with exceptional communication and project management skills, recognized for proactive approach to identifying and addressing issues while optimizing processes to support team objectives.
Overview
19
19
years of professional experience
Work History
Branch Manager
SWIM Distributors
04.2025 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Business Development Specialist
SWIM Distributors
07.2024 - 04.2025
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
Sales Manager
The Watermaker Co.
10.2008 - 07.2024
- Quote, source, & invoice a multitude of materials (potable watermakers, general water filtration, sewage, etc.) for offshore drilling operations.
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
- Keep track of sales to maintain inventory while working with vendors to find cost efficient purchasing solutions.
- Access computerized financial information to answer general questions as well as those related to specific accounts.
- Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
- Transfer details from separate journals to general ledgers or data processing sheets.
- Work with the field to diagnose and problem solve issues on potable watermakers.
- Fix pumps, replace motors, and other general pool repairs.
- Prepare/Mix chemicals for offshore descaling needs.
- Assist walk-in customers with their pool chemistry needs.
- Demonstrate and explain the operation and use of products.
- Provide customers with ongoing technical support.
Warehouse Personnel
DNOW
04.2008 - 10.2008
- Prepare orders or pipe fittings, pipe, and miscellaneous items for customers.
- Load and Unload trucks of inbound and outbound trucks carrying pipe, pipe fittings, and flanges.
Sales Associate
The Watermaker Co.
04.2006 - 04.2008
- Invoice customers on offshore watermaker parts.
- Assist walk-in customers with their pool chemistry needs.
- Fix pumps, replace motors, and other general pool repairs.
Education
Master Of Business Administration (M.B.A.) - Business In Management
05.2010
GPA: 3.2
Business In Management -
05.2005
Skills
- Branch operations management
- CRM management
- Customer relationships
- Client acquisition
- Relationship building and management
- Customer service
- Business development
- New business development
- Relationship building and rapport
Timeline
Branch Manager - SWIM Distributors
04.2025 - Current
Business Development Specialist - SWIM Distributors
07.2024 - 04.2025
Sales Manager - The Watermaker Co.
10.2008 - 07.2024
Warehouse Personnel - DNOW
04.2008 - 10.2008
Sales Associate - The Watermaker Co.
04.2006 - 04.2008
University of Louisiana at Lafayette - Business In Management,
University of Louisiana at Lafayette - Master Of Business Administration (M.B.A.), Business In Management
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