Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carl Ward

Lewisville

Summary

Dynamic Lead Field Technician at Monitech LLC with extensive experience in team leadership and training. Demonstrated success in coordinating operations and schedules for field technicians, resulting in improved service efficiency. Known for strong communication and troubleshooting abilities, contributing to high-quality IID installations and exceptional customer service in the Western NC District.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Lead Field Technician

Monitech LLC
Durham
08.2008 - Current
  • Coordinated operations for field technicians across the Western NC District with a focus on effective schedules.
  • Led and organized District meetings.
  • Approved payroll/time cards, merit increases, and approved paid time off while being a District Manager.
  • Travel to multiple service centers for audits and inspections.
  • Trained technicians in standards for effective IID installations and servicing.

Education

Some College (No Degree) - Web Development

Guilford Technical Community College
Jamestown, NC

Skills

  • Team leadership
  • Employee training
  • Effective communication
  • Troubleshooting skills
  • Team collaboration
  • Field service experience
  • Customer service
  • Scheduling coordination

Certification

  • DiSC - Catalyst Training
  • Cohort Training
  • DiSC Management Coaching
  • Master Web Design Certification
  • Master Technician for Monitech

Timeline

Lead Field Technician

Monitech LLC
08.2008 - Current

Some College (No Degree) - Web Development

Guilford Technical Community College

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