Carl White

Manage ramp operations for Hawaiian, Flair, and Avianca Airlines, focusing on safety, efficiency, and compliance in high-pressure environments.

• Conduct ground handling operations including baggage handling, aircraft marshaling, and pushback.
• Coordinate bag room operations to ensure timely delivery and accurate tracking.
• Communicate with flight crews and dispatchers to support safe aircraft turnaround.
• Maintain strict adherence to TSA and FAA safety regulations.
• Solve operational challenges in real-time during shift transitions.

Oversaw the creative direction and production of multimedia projects across digital platforms, collaborating with diverse teams to bring visual concepts to life.

• Shot and edited footage for series such as 'Any Given Bars' and 'The Next Level Challenge'.
• Engineered audio for podcasts and pilot episodes ensuring professional sound quality.
• Led creative development across brand touchpoints to maintain cohesive messaging.
• Managed pre-production to post-production workflows to meet deadlines.

Lead the strategic planning, execution, and follow-up of community events in collaboration with local vendors and organizations.

• Negotiated partnerships and favorable vendor terms, contributing to cost reduction and event success.
• Created operational documents to streamline processes and reduce overhead.
• Managed full 2023 event calendar including logistics, programming, and staffing.
• Used Google Forms and Mailchimp to streamline vendor applications and communication.
• Served as lead production coordinator for San Jose Jazz Festival activation, managing sound and stage logistics.

Assisted in addressing California's COVID-19 unemployment surge through effective management of claims and inquiries.

• Processed unemployment applications efficiently during periods of extreme volume.
• Helped reduce pending cases by over 20% through accurate and timely claim handling.
• Provided excellent customer service to resolve claim issues and de-escalate complaints.

Supported daily lot operations, vehicle inspections, and appearance standards to ensure timely and high-quality deliveries.

• Conducted multi-point inspections on all incoming inventory to flag drivability or cosmetic issues.
• Washed, vacuumed, and prepped vehicles regularly to maintain Carvana’s visual and delivery standards.
• Reorganized lot layout and introduced a labeling system for vehicle keys, improving workflow efficiency.

Drove brand development for a local creative agency through strategic partnerships and content campaigns.

• Organized branded events attracting 500+ attendees and 30+ vendors.
• Built visibility in the San Diego creative scene through grassroots marketing.
• Oversaw all content creation and campaign rollout for new product launches.

Managed a custodial services team contracted at LabCorp’s largest San Diego site.

• Oversaw hiring, scheduling, and training of operations staff.
• Ensured compliance with cleanliness and safety standards in a medical environment.

Completed the Management Trainee Program and assumed full responsibility for branch operations at satellite offices.

• Boosted customer service scores by 10% in 90 days through hands-on support.
• Generated warm sales leads for car sales division via daily rental interactions.
• Supported revenue growth through upselling, process efficiency, and team coaching.