CARL WILDEROM
Rocky Point,NC
Summary
- 14+ years’ experience in Retail Management: delivering excellent customer service and communicating in a clear and positive manner.
- 18+ years’ experience in teaching small and large groups of cross-generational audiences, developing and modifying curriculum.
- 18+ years’ experience in building and developing effective teams.
- 18+ years’ experience in assessing and adjusting teaching methods to meet the needs of the audience.
Overview
7
7
years of professional experience
Work History
Deployment Support Chief
Marine Corps Community Services (MCCS)
02.2017 - 09.2020
- Monitored and analyze the sales budgets, projections, and payroll for 20 Marine Corps Exchange (MCX) facilities.
- Administered the training, development, leadership and mentoring for 18 MCCS Marines.
- Managed the operation of the Tactical Field Exchange (TFE) during the COVID-19 Restricted of Movement contingency operations from March 25 2020 to July 2020 that generated over $70,000 in sales while also training the MCCS Marines and MCCS OJT Marines.
- Supervised and established support for Special Projects and multiple sales events in support of MCCS Camp Lejeune Retail Division.
- Maintained optimum merchandising capability within Marine Mart Clusters and ensured the accuracy of all accounting records, operational reports, and security of cash receipts.
- Coordinated in store merchandise presentations and sales promotions utilizing employee attributes to ensure retail efficiency.
- Conducted ongoing training for MCCS employees assigned to the Marine Mart Clusters, MCCS OJT Marines and MCCS Marines.
Operations Manager - Retail Division
Marine Corps Community Services (MCCS)
10.2013 - 02.2017
- Assisted in the monitoring and analysis of sales budgets, projections, and payroll for 30 Marine Corps Exchange (MCX) facilities.
- Administered the training, development, leadership and continuous mentoring for 8 MCCS Marines.
- Managed the operation of the Mobile Tactical Field Exchange (MTFE) at Marine Corps Logistics Base (MCLB) Barstow for training of the MCCS Marines.
- Supervised and established support for Special Projects and multiple sales events in support of MCCS Camp Pendleton Retail Division.
- Provided coordination and logistical support for the Annual Tree Lighting Event with more than 13,000 patrons in attendance.
- Monitored the annual Combat Fitness Test for more than 50 Marines while training new Combat Conditioning Instructors for the Battalion.
Education
Associate of Science - Uncrewed Technology
Sonoran Desert Institute
Tempe, AZ01-2026
Certificate in Firearms Technology - Handgun Specialist
Sonoran Desert Institute
Tempe, AZ09-2024
Associate of Science - Firearms Technology
Sonoran Desert Institute
Tempe, AZ02-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Team leadership
Apprenticeship in Retail Management
TRADE DESCRIPTION: Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
TASK PERFORMANCE: Demonstrate knowledge and skills for qualifying as Journeyman. Applicable Job Qualification Requirements will be used as a guide in performing tasks and demonstrating knowledge in the following skill areas. Actual work time must be recorded in the Work Experience Log; each skill area must be completed.
Skill:
ACCOUNTS AND CUSTOMER RELATIONS - 1,000 hours
MAKE WORK SCHEDULES - 1,000 hours
STAFFING MANAGEMENT AND TRAINING - 500 hours
CUSTOMER SERVICE - 1,000 hours
DISPLAYS - 1,000 hours
PRODUCT CARE AND SUPERVISION - 1,500 hours
TOTAL hours 6,000
Timeline
Deployment Support Chief
Marine Corps Community Services (MCCS)
02.2017 - 09.2020
Operations Manager - Retail Division
Marine Corps Community Services (MCCS)
10.2013 - 02.2017
Associate of Science - Uncrewed Technology
Sonoran Desert Institute
Certificate in Firearms Technology - Handgun Specialist
Sonoran Desert Institute
Associate of Science - Firearms Technology
Sonoran Desert Institute