Carl Wurffel
Mountain Home,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Control Tower Analyst
Goodyear Tire and Rubber
06.2025 - Current
- Working with Goodyears Tires as a service program monitoring real-time tire data from commercial fleet vehicles and setting up service, or other action based on data. Inputting and maintaining database of information to support service and maintenance of commercial fleet vehicles.
- Remote
Telephone Interviewer
Kynetic
03.2023 - Current
- Followed call center protocols when notifying participants of call purpose and use of information.
- Gathered data and insights from participants during telephone interviews.
- Documented records of call information.
- Administered phone interviews to survey participants.
- Conducted interviews with participants to assess eligibility.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Obtained updated contact information from all subjects and verified data for accuracy.
Search Engine Evaluator/Auditor
Appen Butler Hill Inc.
01.2018 - 02.2026
- Work from home evaluating search
- Engine results and ads for accuracy
- As well as compiling upskilling documents
- To be used by other evaluators.
- Remote
Researcher/Surveyor
G1 Research
01.2018 - 02.2026
- Followed call center protocols when notifying participants of call purpose and use of information.
- Gathered data and insights from participants during telephone interviews.
- Documented records of call information.
- Administered phone interviews to survey participants.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
- Completed surveys by rechecking contact information before ending each call.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Remote
Lead Generator and Researcher
DDMED TRANS
09.2017 - 02.2026
- Non-emergency medical transportation And interpretation broker
- Duties included researching and contacting Interpreters by phone and email to sign them Up for a national database being compiled, then uploading To a spreadsheet for addition to a database
- This was done From my home office as a work-from-home position
- Remote
Phone Verification Agent
VoiceLog
03.2015 - 02.2026
- Telecommunications Services customer support
- Gathered and verified all required customer information for tracking purposes
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center-type environment, that is work-from-home based.
- Remote
Education Services Advisor
Edgegree
01.2013 - 02.2026
- Advise and consult with prospective students on educational programs available by making outbound cold calls and processing information into a CRM system in a work-from-home situation.
- Remote
Service Agent
Enterprise leasing
05.2010 - 02.2026
- Prepping and maintaining rental car fleet, transporting of vehicles and customers between other accounts and branches
- Other misc. Duties
Automotive Parts Salesperson
BMW N. Scottsdale
01.1997 - 02.2026
- Dealt with all aspects of the dealership parts department everything from direct sales on phone as well as face-to-face, to inventory management/control Helping to increase sales nearly 250% over the course of my time working there.
- Ordered parts for customers, repair shops, Service department.
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Researched vehicles and parts via physical catalogs and electronic means.
Education
High School - General Studies
Dundee Community High School
DundeeSkills
- Customer Support
- Team Collaboration
- Active Listening
- Retail Sales Customer Service
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Sales Expertise
- Time Management
- Data Evaluation
- Critical Thinking
Timeline
Control Tower Analyst
Goodyear Tire and Rubber
06.2025 - Current
Telephone Interviewer
Kynetic
03.2023 - Current
Search Engine Evaluator/Auditor
Appen Butler Hill Inc.
01.2018 - 02.2026
Researcher/Surveyor
G1 Research
01.2018 - 02.2026
Lead Generator and Researcher
DDMED TRANS
09.2017 - 02.2026
Phone Verification Agent
VoiceLog
03.2015 - 02.2026
Education Services Advisor
Edgegree
01.2013 - 02.2026
Service Agent
Enterprise leasing
05.2010 - 02.2026
Automotive Parts Salesperson
BMW N. Scottsdale
01.1997 - 02.2026
High School - General Studies
Dundee Community High School