Carla Abeyta
Las Vegas,NV
Summary
Dynamic Store Manager with extensive experience at Dollar Tree Stores, excelling in team leadership and customer service. Proven track record in inventory management and visual merchandising, enhancing sales and customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and operational excellence. Also, have been the district's model store trainer for the past 3 years. Training store managers, also with helping opening and rebuilding failing stores, preparing stores for inventory an assisting in stores that don't have management.
Overview
9
9
years of professional experience
Work History
Store Manager
Dollar Tree Stores
11.2016 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and developed team members to enhance performance and customer service skills.
- Managed inventory levels, optimizing stock availability while minimizing excess.
- Implemented visual merchandising strategies to improve store presentation and customer engagement.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Led team meetings to communicate goals, expectations, and operational updates effectively.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with district managers to align store objectives with corporate initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma - High School Education
Hoover High
Glendale, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Recruiting and hiring
- Operations management
- Supply ordering
- Policies and procedures
- Employee scheduling
- Team development
- Retail sales techniques
- Product merchandising
Timeline
Store Manager
Dollar Tree Stores
11.2016 - Current
High School Diploma - High School Education
Hoover High