Carla Aguirre
Odem
Summary
Lead Teller with experience in managing teller teams and optimizing customer transactions. Proven ability to streamline processes and enhance customer satisfaction. Known for adaptability in dynamic environments. Proficient in cash management, regulatory compliance, and customer relations. Demonstrated expertise in cash handling and conflict resolution.
Overview
11
11
years of professional experience
Work History
Lead Bank Teller
Charter Bank
07.2019 - Current
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Cashier Floor Supervisor
Burkes Outlet Bealls
08.2014 - 06.2019
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
- Ensured accurate pricing by regularly updating price tags on shelves as per store policies.
- Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Odem High School
Odem, TX06-2014
Skills
- Branch operations
- Staff training and development
- Cash handling expertise
- Transaction processing accuracy
- Customer service
- Vault security
Timeline
Lead Bank Teller
Charter Bank
07.2019 - Current
Cashier Floor Supervisor
Burkes Outlet Bealls
08.2014 - 06.2019
High School Diploma -
Odem High School
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