Carla Antolin Parada
Mansfield,TX
Summary
I'm now in college and intend to graduate with an associate's degree in Mental Health and Human Services. I'm currently chasing my dream of becoming a social worker. My mission is to continue to make a difference in the lives of many. I have one year volunteering as a court-appointed special advocate (CASA) for children in Tarrant County.
Overview
7
7
years of professional experience
Work History
Professional Tax Preparer
C&Y Family Tax Service
Mansfield, Texas
11.2016 - Current
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Offered clients recommendations to reduce tax liabilities.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Call Center Customer Service Representative
VF Corp
Fort Worth, TX
08.2018 - 01.2022
- Helped consumers place orders online.
- Provided assistance to consumers with returns and exchanges.
- I was one of just two employees in the entire department that handled all warranties, receiving them and, if necessary, replacing them in accordance with company policy.
- Handled a large frequency of calls, emails, and chats while also handling all warranties.
Manager
Abram Auto
Arlington, Texas
10.2014 - 11.2019
- Assisted with sales
- Inventory tax
- Account payable
- Title transfers
- Collections
Education
Associate of Applied Science - Mental Health & Human Services
Tarrant County College District
Fort Worth, TX10.2022
High School Diploma -
Arlington High School
Arlington, TX05.2012
Skills
- Valid PTIN
- Valid EFIN
- Data Gathering
- Reporting and Documentation
- Tax Return Filing
- Data Entry
- Intuit QuickBooks
- Individual Tax Returns
- Time Management
- Electronic Filing Software
- Microsoft Office
- Verbal and Written Communication
- Decision Making
- Customer Service
- Problem Solving
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Microsoft Office Suite
- Multi-Line Phone Systems
- Inbound and Outbound Calling
- LiveChat Messaging
- Proactive Self-Starter
- Billing Adjustments and Refunds
- Computer Proficiency
- Bilingual
Certification
- 33 Hour pre-service training/ CASA
- Certified Notary Public 2016- Present
- Authorize E-File Provider 2016- Present
- Enrolled Agent - 2017/ IRS
- TIADA (Texas Automobile Dealers Association
December 7. 2015
Timeline
Call Center Customer Service Representative
VF Corp
08.2018 - 01.2022
Professional Tax Preparer
C&Y Family Tax Service
11.2016 - Current
Manager
Abram Auto
10.2014 - 11.2019
Associate of Applied Science - Mental Health & Human Services
Tarrant County College District
High School Diploma -
Arlington High School