CARLA APONTE
New Britain,CT
Summary
Proven leader in omnichannel fulfillment and warehouse operations, excelling at Macy's by enhancing team collaboration and customer satisfaction. Streamlined processes, reducing order lead times significantly, while fostering a safe work environment. Skilled in critical thinking and teamwork, adept at meeting ambitious targets through innovative solutions and effective decision-making.
Overview
8
8
years of professional experience
Work History
Omnichannel Fulfillment Captain
Macy's
07.2022 - Current
- Managed the order fulfillment process, ensuring timely and accurate processing of online and in-store orders.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Supervised and trained a team of fulfillment associates. Delegated tasks and ensured efficient workflow to meet fulfillment targets.
- Collaborated with cross-functional teams to address any bottlenecks in the fulfillment process, improving overall throughput.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Reduced order lead time by streamlining workflows and reallocating resources as needed during peak periods.
- Implemented performance metrics to track individual progress and identify areas for improvement within the team.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
Receiving Lead
Macy's
03.2016 - 08.2019
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Led a team of receivers, delegating tasks effectively to maintain smooth operations and meet deadlines.
- Maintained clean, orderly work environment free of hazards.
- Managed warehouse operations and verified proper shipment procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Implemented safety protocols within the receiving area, reducing workplace accidents and injuries.
Education
Associate of Business Administration -
Manchester Community College
Manchester, CT05.2025
Skills
- Warehouse Operations
- Customer Service
- Dependable and reliable
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Motivated Team Player
- Critical Thinking
- Goal Setting and Prioritization
- Quick Learner
- Decision-Making
- Safety Procedures
Timeline
Omnichannel Fulfillment Captain
Macy's
07.2022 - Current
Receiving Lead
Macy's
03.2016 - 08.2019
Associate of Business Administration -
Manchester Community College
Similar Profiles
Katayoun ZandKatayoun Zand
Retail Sales Associate at Macy'sRetail Sales Associate at Macy's
Candice Baire NajhawanCandice Baire Najhawan
Consumer Credit Experience Advocate at Macy'sConsumer Credit Experience Advocate at Macy's
KIANNA L SANCHEZKIANNA L SANCHEZ
Lancôme Beauty Advisor at Macy'sLancôme Beauty Advisor at Macy's
ROCIO RUIZROCIO RUIZ
Retail Customer Service at Macy'sRetail Customer Service at Macy's
Eriel ROSARIOEriel ROSARIO
Security Field Supervisor at Allied Universal Security ServicesSecurity Field Supervisor at Allied Universal Security Services