CARLA AVALOS
Miami,FL
Summary
A friendly and professional person always ready to help team members by taking on additional tasks. Ably at making customers feel welcome and answering any concerns. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
6
6
years of professional experience
Work History
Waitress
Hibachi Grill And Noodle Bar
Miami, FL
08.2016 - 09.2018
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Associate
Duty Free Americas: Miami International Airport
Miami, FL
10.2018 - 06.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Ground Security Coordinator: Cuba Team
Envoy Air, Miami Intl, Airport
Miami, FL
06.2019 - 01.2020
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Traveled to Cuba for security measures while following FAA, TSA and, CBP regulations.
Customer Service Representative
American Airlines - Miami Intl. Airport
Miami, FL
02.2020 - 02.2022
- Monitored security and maintained operational protocols.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Legal Intake Specialist
Remer, Georges-Pierre & Hoogerwoerd, PLLC
Coral Gables, FL
02.2022 - Current
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Maintained customer relationships and responded promptly and accurately to both internal and external questions and requests.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FLHigh School Diploma -
Miami Beach Senior High
Miami Beach, FL 05.2001 -
Skills
Quick learner
undefinedTimeline
Legal Intake Specialist
Remer, Georges-Pierre & Hoogerwoerd, PLLC
02.2022 - Current
Customer Service Representative
American Airlines - Miami Intl. Airport
02.2020 - 02.2022
Ground Security Coordinator: Cuba Team
Envoy Air, Miami Intl, Airport
06.2019 - 01.2020
Sales Associate
Duty Free Americas: Miami International Airport
10.2018 - 06.2019
Waitress
Hibachi Grill And Noodle Bar
08.2016 - 09.2018
High School Diploma -
Miami Beach Senior High
05.2001 -
Associate of Arts - Criminal Justice
Miami Dade College
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