CARLA BALDERAS
Austin,TX
Summary
Quality assurance analyst specializing in identifying and resolving critical quality issues through effective research methods. Strong analytical, organizational, and planning skills contribute to high quality outcomes. Proven ability to work independently with minimal supervision, ensuring consistent quality standards.
Overview
9
9
years of professional experience
Work History
QA Analyst
Tiktok
Austin, TX
07.2024 - Current
- Partnered and communicated daily with stakeholders, product managers, and development teams to gather requirements, provide QA insights, and ensure alignment on project goals and deliverables.
- Conducted product surveys and provided detailed user feedback that informed and improved future product features and enhancements.
- Collaborated with AI initiatives by testing, refining, and supporting the development of AI driven tools and features to enhance product functionality and user experience.
- Developed and maintained a database of recurring testing defects to facilitate faster issue identification and resolution.
- Provided user experience feedback and contributed to process improvements that enhanced QA accuracy and streamlined operations.
- Conducted weekly calibration sessions and implemented RCA-driven process improvements to enhance specialist quality.
- Developed a training and onboarding program that improved knowledge transfer efficiency and was adopted by global teams.
Trust and safety/ Business Integrity agent
Accenture
Austin, US
05.2021 - 02.2024
- Monitored sensitive content to create a safe online environment for everyday users of the platform.
- Evaluated flagged content to determine appropriate actions and escalated critical issues.
- Analyzed and annotated data trends to inform decision-making.
- Performed data analysis and case studies across various platforms.
- Engaged in discussions with leadership to develop and enhance workflow processes.
- Responded promptly to evolving conditions and new technologies in the workplace.
- Adhered strictly to confidentiality protocols when handling sensitive information.
QA DO (Development opportunity)
Accenture
Austin, US
02.2022 - 04.2022
- Conducted quality checks across teams to ensure compliance with standards.
- Review quality assurance processes continuously to ensure accuracy and fairness.
- Contributed to 1-1 feedback sessions with agents to enhance performance insights.
- Developed presentations on quality errors and quizzes to update agents on calibration changes.
- Attended meetings with clients to update them with quality scores globally.
- Met deadlines while maintaining high-quality deliverables.
Cross functional partner
H-E-B
Austin, US
01.2019 - 05.2021
- Being able to multitask in all the departments of our store Business center, General merchandise, shelf edge, Cashier and mentor.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Assisted with training new employees on sales procedures.
Work study/ Tutor
Antonio E. Garcia center
Austin, US
09.2017 - 04.2018
- Tutored students in math, reading, and writing, enhancing their grades and self-confidence.
- Personalized lessons to address unique learning needs of each student.
- Supported K-6th grade students in achieving educational success.
Education
High School Diploma -
Stephen F Austin High School
US, TX, US06-2017
Kinesiology
Texas A&M University
Corpus Christi, TXSkills
- Quality Assurance
- Data Analysis
- Data Metrics Interpreting
- Business Analysis
- Workflow Development
- Project management
- Network Security
- Excel
- Microsoft Office
- AI testing
- Problem Solving
- Online Investigations
- Digital Communication
- Content moderation
- Customer Service
- Stakeholder communication
- Presentations
- Team collaboration
- Multitasking
- Training
- Adaptive Research
- Resiliency
- Social Media Savvy
- Confidentiality Protocols
- Workflow development
Languages
English
Full Professional
Spanish
Full Professional
Timeline
QA Analyst
Tiktok
07.2024 - Current
QA DO (Development opportunity)
Accenture
02.2022 - 04.2022
Trust and safety/ Business Integrity agent
Accenture
05.2021 - 02.2024
Cross functional partner
H-E-B
01.2019 - 05.2021
Work study/ Tutor
Antonio E. Garcia center
09.2017 - 04.2018
High School Diploma -
Stephen F Austin High School
Kinesiology
Texas A&M University