Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Work Preference
Software
Timeline
Generic
CHINAR PATEL

CHINAR PATEL

Quality Assurance Analyst
Houston,TX

Summary

Results-driven Lead QA Analyst with 14+ years of experience overseeing projects in the Property and Casualty (P&C) insurance sector. Specialized in Broker Management Systems, Personal and Commercial Auto, and Property Insurance Systems, including Guidewire, Halcion, Savers, and Contact Systems. Skilled in designing test strategies, conducting manual testing, and applying Agile, Scrum, Waterfall, and V-model methodologies. Proficient with QA tools like SoapUI, Java XML, Matrix, and synthetic monitoring. Expertise in P&C system integration, defect management, team leadership, and fostering cross-functional collaboration for high-quality software delivery.

Overview

14
14
years of professional experience
1
1

Certified tester foundation Level

Work History

QA Analyst

Intact Financial Corporation
Toronto , Canada
06.2019 - 07.2024
  • Led end-to-end QA processes for multiple Property & Casualty (P&C) insurance applications including Personal Lines, Commercial Underwriting, and Quality Assurance, ensuring seamless implementation and optimal performance.
  • Brings over 13 years of experience in Project Management and Control Systems. involve consulting on software development or operations processes, quality practices, quality audits and software measurements.
  • Developed and managed comprehensive test and project plans, covering functional, performance, regression, UAT, and integration testing.
  • Experience with primary database engines and the ability to write data validation and troubleshooting queries.
  • Implemented automation frameworks using SOAPUI to ensure accurate data extraction, proper application of transformation rules, and reliable data loading—significantly reducing testing cycles and ensuring compliance with industry standards.
  • Monitored project progress and made necessary adjustments; managed the defect lifecycle using JIRA while collaborating closely with developers for efficient issue resolution.
  • Expertise in managing requirements and delivering business analyses across the software delivery lifecycle. involving direct communication with several teams, such as project managers, product owners, technical resources, and business transformation.
  • Conducted data validation and migration testing to ensure smooth transitions across all P&C insurance platforms.
  • Maintained detailed project documentation and provided regular status reports.
  • Experience Guidewire systems for Personal lines for tests and strategy.
  • Improved test coverage by 10%, significantly reducing production defects.
  • Facilitated cross-functional collaboration between product development, QA, and support teams to enhance overall application stability.
  • Effectively communicated test results, project progress, and key findings to stakeholders through regular meetings and reports.
  • Establish and manage the program's procedures, and offer advice on software development or operations procedures, quality practices, software audits, and software measurements.
  • Perform usability testing and communicating activities and findings.
  • Honored with multiple Bravo Awards for outstanding contributions to project support and overall quality improvement efforts.
  • Deliver high quality product features exceeding client expectations
  • Environment: P & C insurance systems, Broker systems, Java XML, Selenium, Jira, Confluence, Level Access, SOAPUI, ActivOS, Connect UI

QA Analyst

Intact Financial Corporation
04.2014 - 05.2019
  • Spearheaded QA strategy for key Property & Casualty (P&C) insurance applications, overseeing both manual and automated testing as per requirements for personal and commercial lines of business.
  • Designed and executed test cases for functional, component, and integration testing aligned with P&C insurance guidelines and systems.
  • Strong expertise in policy Administration systems.
  • Acted as QA subject matter expert in underwriting and project initiatives for both personal and commercial lines.
  • Developed thorough test designs and methodologies to ensure complete test coverage for Guidewire systems.
  • Enforced QA processes throughout the SDLC, identifying and mitigating potential issues to reduce production defects.
  • Collaborated with cross-functional teams to enhance software quality and streamline testing workflows.
  • Experience and knowledge across the full end-to-end lifecycle of insurance policies, including illustration, underwriting, in-force policy management, claims processing, and billing.
  • Regularly participated in underwriting projects as the QA subject matter expert.
  • Built a robust test framework that improved documentation, traceability, and efficiency in defect tracking.
  • Environment: P & C insurance systems Halcion, Savers, Contact, Java XML Jira, MS Excel, Word, PowerPoint

Underwriting Assistance

Intact Financial Corporation
09.2011 - 03.2014
  • Played a pivotal role in transitioning to a new 'Contact System' for P & C insurance, delivering critical insight that improved key business performance indicators (KPIs) and optimized system launches.
  • Utilized tools such a Jevcom, Halcion, and Guidewire, for effective data processing and verification related to new business and policy renewals.
  • Collaborate with management to identify process and performance inefficiencies, recommending targeted training to close gaps.
  • Advise underwriters on procedures, unique risk scenarios, and appropriate application of underwriting guidelines and risk selection.
  • Designed and implemented comprehensive test plan to ensure through testing of new and modified functionalities within the PIC manager.

System Support Analyst

Aviva Insurance
03.2011 - 06.2011
  • Specialized in underwriting for P & C Insurance systems for recreational vehicles, ensuring compliance with company policies.
  • Conducted data validation and end-to-end testing, enhancing project QA standards.
  • Make that all quotes are made in Guidewire and that all tests—functional, regression, and integration—are run.
  • Partnered with stakeholders to ensure accuracy in repair estimates and documentation.

Project Support Analyst

McKesson Corporation
08.2010 - 02.2011
  • Managed case work for the Drug Safety and Risk Department.
  • Developed and maintained database and e-commerce platforms, and supply chain management.
  • Reduced fraud detection errors through optimized business rules.

Education

Bachelor of Commerce -

H.A. College of Commerce
01.1998

Bachelor of Law - undefined

L.A. Shah Law College
01.2002

Skills

  • User acceptance manual testing
  • Test Strategy
  • Test Planning
  • Test Execution
  • Defect Tracking
  • Quality Assurance
  • System Integration
  • Team Leadership
  • Operating Systems
  • Project management expertise
  • Quality improvement

Accomplishments

  • Led manual testing for P & C insurance OPS and Planning department and completed 50-60 projects.
  • Successfully managed complex data migration projects with minimal defects.
  • Recommended testing solutions that reduced execution time by 10% while increasing coverage.
  • Defined defect lifecycle in JIRA, enhancing tracking and resolution timelines.

Certification

  • ISTQB Certified Tester – Foundation Level (CTFL) – 2016
  • Software Testing Bootcamp Masterclass – 2024
  • Software Testing with JIRA & Agile – 2024
  • Agile Foundation, LinkedIn Learning – 2024

Languages

English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsCareer advancement

Software

HP ALM / Quality Center

Jira

SOAP UI

ActivOS

ConnectUi

Java XML

Timeline

QA Analyst

Intact Financial Corporation
06.2019 - 07.2024

QA Analyst

Intact Financial Corporation
04.2014 - 05.2019

Underwriting Assistance

Intact Financial Corporation
09.2011 - 03.2014

System Support Analyst

Aviva Insurance
03.2011 - 06.2011

Project Support Analyst

McKesson Corporation
08.2010 - 02.2011

Bachelor of Law - undefined

L.A. Shah Law College

Bachelor of Commerce -

H.A. College of Commerce

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