Carla Barrera
Spring,TX
Summary
Dynamic professional with extensive experience at DHL Express USA. Proven track record in enhancing team productivity and developing effective collection strategies. Skilled in training and mentoring, with a strong focus on goal orientation and attention to detail. Recognized for fostering teamwork and open communication.
Overview
2
2
years of professional experience
Work History
CSI Sr. Supervisor, AR & Collections - Stretch
DHL Express USA
03.2025 - Current
- Fostered effective communication by holding regular team meetings, providing constructive feedback, and sharing knowledge.
- Enhanced team productivity by setting clear expectations and providing consistent guidance.
- Acted as a point of escalation for business partners and end customers.
- Developed, maintained, and executed collection strategies in alignment with established standards and policies.
Revenue Assurance Analyst - Team Lead
DHL Express USA
12.2022 - 03.2025
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition.
- Trained new team members on collections processes and skills needed to complete job tasks.
- Worked unassigned accounts to provide optimal coverage and meet targets/goals.
- Prepared team and department presentations for weekly AR reviews.
- Acted as a liaison with other supervisors and leads.
Education
Associate of Arts - Accounting And Finance
Lone Star College
Houston, TXSkills
- Innovation skills
- Employee supervision
- Decision-making
- Customer service
- Complex Problem-solving
- Goal oriented
- Training and mentoring
- Priority management
- Expectation setting
- Attention to detail
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
CSI Sr. Supervisor, AR & Collections - Stretch
DHL Express USA
03.2025 - Current
Revenue Assurance Analyst - Team Lead
DHL Express USA
12.2022 - 03.2025
Associate of Arts - Accounting And Finance
Lone Star College
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