Carla Benton
Crosby
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Goal-oriented professional brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service.
Overview
14
14
years of professional experience
Work History
Third Key/Sales Floor Associate/Delivery Driver
Hollywood Feed
Mansfield
11.2021 - 05.2026
- Deliver orders to customers via company delivery car.
- Got promoted to a key holder position within four months of working with the company.
- Communicate with customers over concerns they may have and over products.
- Trained new hires and handled managerial matters when the manager was not around.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Operated point-of-sale system for transactions and customer inquiries.
Cashier/Sales Floor Associate/Operator
Walmart
10.2017 - 11.2021
- Processed customer transactions at cash register, ensuring accuracy and enhancing customer satisfaction.
- Assisted customers in fitting room and managed store calls, promoting a positive shopping experience.
- Unpacked freight in backroom and stocked shelves on sales floor, maintaining inventory organization and availability.
- Worked customer service desk and money center.
Cashier and Fitting room associate
Ross Stores
08.2016 - 08.2017
- Processed customer transactions efficiently at cash register, ensuring accurate handling of payments.
- Assisted customers in fitting room and managed store calls, enhancing overall customer service experience.
- Unpacked freight in backroom and stocked shelves on sales floor, maintaining organized inventory display.
Cashier and Gas station operator
7-Eleven
05.2015 - 08.2016
- Handled cash transactions efficiently
- Covered the store and stocked.
- Cleaned the entire store.
Cashier Lead
Six Flags Over Texas
08.2012 - 01.2015
- Opened and closed the restaurant.
- Placed daily orders and managed the cashiers.
Ice cream barista
Marble Slab Creamery
09.2013 - 04.2014
- Prepared customer orders promptly to enhance service experience.
- Executed customer transactions accurately at checkout to maintain smooth operations.
- Coordinated store opening and closing procedures to ensure safety and security.
Education
Bachelor of Arts - Music
Texas Woman's University
Denton, TX06-2026
Music
Dallas Baptist University
Dallas, TX05-2015
High school diploma -
Sam Houston High School
Arlington, TX05-2014
Skills
- Sales expertise
- Customer service
- Product presentation
- Inventory management
- Point-of-sale system
- Cash handling
- Shipment receiving
- Store organization
- Return and Exchange Handling
- Team building
- Employee training
- Time management
- Goal oriented
- Communication skills
- Effective communication
- Customer interaction
- Customer loyalty
- Verbal communication
- Interpersonal communication
- Teamwork
- Organization
- Attention to detail
- Multitasking
- Interpersonal communication
- Decision-making
- Honest and dependable
- Customer satisfaction
- Customer interaction
Awards
- Graduated high school Magna Cum Laude
- Member of the National Honors Society
Timeline
Third Key/Sales Floor Associate/Delivery Driver
Hollywood Feed
11.2021 - 05.2026
Cashier/Sales Floor Associate/Operator
Walmart
10.2017 - 11.2021
Cashier and Fitting room associate
Ross Stores
08.2016 - 08.2017
Cashier and Gas station operator
7-Eleven
05.2015 - 08.2016
Ice cream barista
Marble Slab Creamery
09.2013 - 04.2014
Cashier Lead
Six Flags Over Texas
08.2012 - 01.2015
Bachelor of Arts - Music
Texas Woman's University
Music
Dallas Baptist University
High school diploma -
Sam Houston High School