Carla Boyd
Canton,OH
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
22
22
years of professional experience
Work History
Compensation & Benefits Analyst
Robert Half
Scottsdale, AZ
10.2023 - 01.2024
- Provided guidance and advice to employees regarding their leave of absence eligibility and benefit entitlements.
- Conducted research to obtain information related to FMLA claims processing as required.
- Prepared reports summarizing results of investigations conducted for family medical leave act cases.
- Advised human resource staff members about proper handling of family medical leave act issues.
- Participated in meetings with management teams to discuss progress on claims processing activities related to FMLA cases.
- Reviewed existing case files for accuracy prior to submitting them for further processing.
- Compiled, reviewed and processed FMLA leave requests to ensure compliance with the Family Medical Leave Act.
- Responded promptly to inquiries from claimants concerning their rights under the family medical leave act.
- Communicated regularly with supervisors, managers, HR personnel and other stakeholders to provide updates on status of employee's FMLA leave request.
Senior Benefit Specialist - Disability & Leave
Akron Children's Hospital
Akron, OH
09.2001 - 02.2023
- Supported internal audit activities related to the review of vendor performance metrics such as response timeframes or customer satisfaction ratings for employees on approved leaves of absences and recipients of STD benefit payments.
- Assisted employees with filing claims for Short Term Disability benefits for eligible medical leaves.
- Participated in educational seminars related to industry trends in order to stay abreast of changes in laws governing employee FMLA leaves.
- Assisted clients in understanding their benefits and eligibility criteria by providing detailed information and support.
- Facilitated communication between managers and employees throughout the entire leave process, providing guidance on both sides regarding their respective roles and responsibilities under the law.
- Conducted initial intake interviews with clients to understand their FMLA eligibility and needs.
- Facilitated communication between management, supervisors and employees regarding their rights under the Family Medical Leave Act.
- Prepared reports on FMLA usage data for management review purposes.
- Investigated potential violations of FMLA guidelines and provided guidance as needed.
- Coordinated with payroll department for tracking of intermittent leave hours taken by employees.
- Assisted in the development of internal policies related to FMLA compliance.
- Conducted training sessions for managers, supervisors and employees on FMLA policies and procedures.
- Served as a liaison between legal counsels and departments, Human Resources departments, Payroll departments and other stakeholders involved in administering Family Medical Leave Act benefits.
- Reviewed employee leave requests to determine eligibility under the Family Medical Leave Act.
- Responded to inquiries from employees, supervisors, HR staff, attorneys or other third parties concerning leave entitlements or other aspects of the law.
Education
J.D. - Law
University of Akron - Law School
Akron, OH06-1990
Bachelor of Arts - Political Science
University of Cincinnati
Cincinnati, OH06-1986
Skills
- Policy Interpretation
- Verbal and written communication
- Documentation And Reporting
- Human Resources Management
- Adaptability and Flexibility
- Analytical Skills
- Payroll coordination
- Spreadsheet tracking
- Presentations
- Research and analysis
- Teamwork and Collaboration
- Computer Skills
- Public Speaking
- Time Management
Affiliations
- Minister of Music at Bethel SDA Church
- Clerk for Bethel SDA Church
References
References available upon request.
Timeline
Compensation & Benefits Analyst
Robert Half
10.2023 - 01.2024
Senior Benefit Specialist - Disability & Leave
Akron Children's Hospital
09.2001 - 02.2023
J.D. - Law
University of Akron - Law School
Bachelor of Arts - Political Science
University of Cincinnati
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