Carla Bridges
Shelby,NC
Summary
Efficient Scheduling Clerk known for high productivity and ability to complete tasks swiftly. Specializes in time management, resource allocation, and conflict resolution. Excels in communication, adaptability, and problem-solving to ensure smooth operations and scheduling accuracy.
Overview
9
9
years of professional experience
Work History
Check Out Scheduling
Piedmont Plastic Surgery and Dermatology
Shelby, NC
09.2021 - Current
- Checkout Patients at the end of their appointment
- Schedule surgical procedures for providers
- Answer phone
- Add New patients into system
- Collect payments and co insurance
- Take care of rewards points thru Allergen
- Maintained Provider schedules to ensure they were at full capacity each day
Receptionist
Piedmont Envelope Converters
Charlotte, NC
06.2020 - 09.2021
- Answer incoming calls
- Receive incoming shipments of print for envelope converting
- Put order into system and get ready for conversion
- Prepare completed orders to be shipped back to customer
- Called customer to let them know order was ready for pickup
- Prepare for UPS/FED EX pick up
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Branch Administrator
Contingent Resource Solutions
Charlotte, NC
01.2019 - 03.2020
- Greeted clients and visitors to the branch office in a professional manner.
- Answered incoming phone calls from customers seeking assistance offered by the company.
- Assisted clients in completing work experience for potential jobs
- Assisted in completing Federal forms for application completion
- Conducted drug tests
- Organized all information needed from client to present to recruiter to assist in appropriate job
- Collected all past job experience from clients to assist in finding appropriate potential jobs
Business Development Center Representative
McKenney Chevrolet
Gastonia, North Carolina
02.2016 - 01.2019
- Answered incoming calls
- Completed Internet lead/inquiries concerning a particular vehicle of interest
- Assisted in the development of new customer relationships by responding to inquiries and providing information regarding services, products, and promotions.
- Provided customers with product pricing information while maintaining a professional demeanor.
- Initiated follow-up calls to customers to ensure satisfaction with their experience.
- Took care of employee schedules
- Help to maintain and keep count of employee commissions and sales
Skills
- Excellent customer service skills dealing with clients/patients/customers whether it be face to face or on the phone
- Skilled in Mod Med System
- Excellent typing skills
- Excellent organization skills
- Great at working well with others
- Great with helping in problem solving situations and employee conflicts
- Workload balancing
- Customer engagement and support
- Appointment Coordination
- Schedule organization
Timeline
Check Out Scheduling
Piedmont Plastic Surgery and Dermatology
09.2021 - Current
Receptionist
Piedmont Envelope Converters
06.2020 - 09.2021
Branch Administrator
Contingent Resource Solutions
01.2019 - 03.2020
Business Development Center Representative
McKenney Chevrolet
02.2016 - 01.2019