Summary

Overview

Work History

Education

Skills

Core Competencies

Timeline

CARLA CARRANZA

Lewisville,TX

Summary

Bilingual operations leader skilled in project coordination, human resources, and fiscal management. Successfully directed digital business processes to exceed performance metrics, enhancing community engagement and team effectiveness. Committed to resource stewardship and fostering an inclusive environment. Bilingual administration and operations leader with a record of enhancing operational performance by 5% through strategic project coordination and effective team management. Expertise in leveraging data-driven systems to improve community engagement and fiscal responsibility. Proven ability to optimize resources and mentor diverse teams.

Overview

years of professional experience

Work History

Digital Coach / Operations Administrator

WALMART

Shakopee, MN

05.2023 - 05.2025

Operational Execution: Directed and optimized digital business processes utilizing technology initiatives to meet or exceed 100% of standard district market metrics within two months.
Stakeholder Relations: Resolved service deficiencies by addressing escalated community and internal feedback, implementing action plans that resulted in 5% increase in operational performance metrics.
Personnel Leadership: Supervised, scheduled, and mentored a team of 66 personnel; established clear performance expectations, feedback loops, and championed diversity and inclusion awareness initiatives.
Fiscal Management: Evaluated complex profit and loss statements to manage budgeting, track institutional expenses, and forecast operational needs.

Senior Epidemiologist / Program Project Manager

CENTER FOR DISEASE CONTROL FOUNDATION

Los Angeles, CA

01.2022 - 05.2024

Coordinated a comprehensive data and safety approach with diverse coalition of state and regional stakeholders for Michigan Department of State, enhancing collaborative efforts in public health initiatives.
Designed and implemented specialized compliance training courses, providing targeted technical assistance and instruction to regional personnel, improving compliance readiness.
Oversaw execution of large-scale educational programs, managing timelines and ensuring data reporting integrity, resulting in successful program delivery and stakeholder satisfaction.

Senior Epidemiologist / Data Administrator

SAINT CHARLES DEPARTMENT OF PUBLIC HEALTH

Saint Charles, MO

08.2021 - 01.2022

Managed tracking programs to enhance data collection methods, optimize records retention, and ensure safety in high-volume public reporting.
Conducted data analysis to identify patterns and trends, providing executive leadership with actionable recommendations for informed policy creation and control strategies.
Conducted epidemiological investigations to identify disease outbreaks and trends.
Analyzed public health data using statistical software and tools for disease surveillance.
Collaborated with community partners to promote health education and awareness programs.

Head of Sales & Strategic Marketing / Office Administrator

DR. RICARDO, M.D, LLC

New York, NY

12.2011 - 01.2021

Formulated and executed market strategies based on consumer insights, expanding program outreach and database acquisition by 30%.
Oversaw allocations of marketing and operating budget, ensuring optimal resource distribution and minimizing financial waste.
Managed front-office and outreach team of 6 professionals, responsible for hiring, onboarding, training, and conducting annual performance evaluations.

HIV Services Administrator / Program Manager

CENTER FOR COMMUNITY ALTERNATIVES

New York, NY

05.2001 - 09.2002

Grant & Compliance Administration: Managed all aspects of high-level grant negotiations, state/federal regulations, tracking, and compliance reporting.
Administered annual $1 million budget review of grant expenses, executing mid-year adjustments to ensure compliance and fiscal responsibility.
Coordinated multi-organizational coalitions to enhance the quality, efficacy, and safety of community residential facilities for incarcerated minorities.
Supervised and scheduled 12 health educators while providing career development to enhance team capabilities and service delivery.

Operations Manager Assistant / Interim HR Manager

CHEF AMERICA

Chatsworth, CA

10.1994 - 09.1995

Led HR team as Interim HR Manager for four months; supervised HR assistants and managed recruitment, orientation, and onboarding workflows to enhance employee integration.
Monitored operational deadlines and key deliverables to ensure compliance with external regulatory agencies and auditors, maintaining program integrity.
Acted as primary liaison between Operations Manager, internal departments, staff, and external clients to facilitate communication and streamline processes.