Carla Chavez
Kyle,TX
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
PSS1
Baylor Scott & White
Austin, TX
01.2024 - Current
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Monitored daily reports related to outstanding referrals or cancellations and rescheduling needs.
- Performed quality assurance reviews of completed referral paperwork prior to submission.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Scheduled and confirmed appointments.
- Updated electronic medical records systems with relevant appointment data.
- Maintained communication with referring physicians regarding status of patient referrals.
- Verified insurance coverage for each referral appointment prior to scheduling.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Worked collaboratively with other team members to meet departmental goals.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Resolved customer complaints in a professional manner.
- Ensured compliance with HIPAA regulations when handling confidential information.
Waitresss/Assistant Manager
Garcias Mexican Restaurant
Kyle, Texas
11.2013 - 02.2024
- Achieved cleanliness goals, sanitized dining areas, bathrooms and other spaces.
- Presented dishes with precise descriptions.
- Balanced cash drawer effectively and verified orders.
- Prepared beverages following proper portioning standards for consistency
- Checked in with customers periodically to assist with additional needs or requests
- Executed transactions and facilitated payments through POS terminals.
- Delivered genuine hospitality and greeted customers upon arrival
- Restocked stations and completed side work on time
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with safety regulations and company policies.
FOH Team Member
GM Culinary
Austin, Texas
03.2018 - 03.2020
- Satisfied customers with fast, friendly and knowledgeable support
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items
- Enhanced team efficiency with well-stocked stations and efficient side work
- Cleaned and sanitized dining area to foster safe environment for guests
- Rotated kitchen inventory to make use of oldest products first
- Checked shipments for out-of-date and damaged products to ensure freshness and quality
- Set up workstations with needed ingredients and equipment
- Restocked kitchen with condiments, paper napkins and supplies
- Supply restocking
- Team collaboration
- Food production
- Menu memorization
- Order delivery
- Cleaning and sanitizing
- Team leadership
- Employee training
- Task prioritization
- Microsoft Word
Education
High School Diploma -
Lehman High School
Kyle, Texas06-2010
Skills
- Organizational skills
- Customer service
- Calm under pressure
- Computer skills
- Team building
- Flexible and adaptable
- Epic
Timeline
PSS1
Baylor Scott & White
01.2024 - Current
FOH Team Member
GM Culinary
03.2018 - 03.2020
Waitresss/Assistant Manager
Garcias Mexican Restaurant
11.2013 - 02.2024
High School Diploma -
Lehman High School