Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

CARLA CONLEY

Dublin,OH.

Summary

I enjoy creative problem-solving and getting exposure to multiple projects, and I would excel in the collaborative environment in which your company prides itself.

Overview

19
19
years of professional experience

Work History

Ops Specialist

AskConsulting Agency, Morgan Stanley
07.2022 - Current
  • Process New Account/Account Modification Approvals Electronically Ensure proper procedures are in place to ensure that approvals are handled appropriately and timely
  • Work on dual monitors in different programs including
  • Microsoft Office.

Payroll Processor - Contractor

Staffing, UPS
07.2021 - 05.2022
  • Process payroll checks daily in a database for UPS employees
  • Adjust pay and time cards if incorrect
  • Process manual check requests, and communicate with internal and external contacts to make sure employees are paid timely and correctly
  • Responsible for mailing, sealing, sorting, and packing printed checks to ensure they go out the next day.

Technical Coordinator - Contractor

Innosource Staffing
11.2018 - 08.2020
  • Encova) Work with underwriters and independent agents to service and maintain
  • Commercial Line Policies
  • Transfer info from Legacy into Guidewire for conversions
  • Research current policies and coverages for the best option Complete all data entry functions necessary for commercial lines policies, including processing revisions, new business, renewals, and MVRs.

Offsite Invoice Payment Specialist

CASS
03.2018 - 11.2018
  • Entering required customer data by accurately interpreting a variety of source documents and coded information
  • Performs data entry duties in accordance with proper time/quality standard routine
  • Daily pickup/drop-off of work according to assigned schedule.

Data Entry Operator

Advanced Personnel Resources Vf Corporation
08.2015 - 02.2018
  • Process non-production fabric orders for Wrangler submitted by merchandisers, specialists, or other related departments through the Merchandising Services
  • Purchase Request database
  • Follow up with vendors regarding the fabric.

Customer Service Representative

Lincoln Financial Group
05.2013 - 07.2015
  • Responded to policyholder and agent inquiries and calls, processed complex service requests, and researched problems
  • Processed/reviewed commissions, and researched and resolved requests from policyholders and agents
  • Demonstrated dependability, flexibility, and sound judgment by adhering to schedules and meeting all productivity, quality, and performance standards as well as taking ownership.

Eligibility Consultant

Aetna Health Insurance
04.2004 - 04.2013
  • Entered eligibility data accurately and timely into MEA & GEBAR
  • Analyzed, and verified reports such as HMO, and EZenroll reports and made appropriate changes when needed
  • Also monitored the eligibility processes daily
  • Responsible for facilitating EZenroll Implementation requests between ISO and
  • ES Installation for tracking and processing
  • Partnered with other team functions to coordinate the release of eligibility, plan structure, and benefits information
  • Developed tools and provided clients with coding supplements, tape specifications, and error listings
  • Provided Plans
  • Sponsors with accurate bills and members with accurate ID cards.

Education

Associate of Arts - Accounting

Southern New Hampshire University, Hooksett, NH
06.2026

High School Diploma -

Beechcroft High School, Columbus, OH
1990

Skills

  • Highly competent with
  • MS Office such as Word, Excel, Outlook, and PowerPoint
  • Customer Service (Call Center) External retail stores
  • Oracle
  • 3D System
  • Guidewire (Processing only)
  • Data Entry: 65–70 WPM, 12,000–13,000 kph

Accomplishments

  • Achieved [Result] by effectively helping with [Task].

Timeline

Ops Specialist - AskConsulting Agency, Morgan Stanley
07.2022 - Current
Payroll Processor - Contractor - Staffing, UPS
07.2021 - 05.2022
Technical Coordinator - Contractor - Innosource Staffing
11.2018 - 08.2020
Offsite Invoice Payment Specialist - CASS
03.2018 - 11.2018
Data Entry Operator - Advanced Personnel Resources Vf Corporation
08.2015 - 02.2018
Customer Service Representative - Lincoln Financial Group
05.2013 - 07.2015
Eligibility Consultant - Aetna Health Insurance
04.2004 - 04.2013
Southern New Hampshire University - Associate of Arts, Accounting
Beechcroft High School - High School Diploma,

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CARLA CONLEY