Bonnie Hughes
Chester,VA
Summary
Successful career growth in transportation management. Proven track record in developing and leading teams that excel across all operational and key performance metrics, while ensuring the highest levels of customer service. Data analysis, developing partnerships and collaborating to excel in all faucets of operations. Known for taken on new complex business challenges with a resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Ops Specialist
Carrier Enterprise
10.2020 - Current
- Partnering with the Director of Operations to implement strategic and cost savings opportunities to improve routing efficiencies
- Engineer route studies
- Factoring customer demand, volume and cost; submit planning for improved opportunities
- Assigned seven (7) stores in the Mid Atlantic to support operationally and oversee inventory concerns
- Problem resolution
- Analyzed department metrics and performance and reported findings to management.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Compiled training materials for new employees and tracked skill development.
- Motivated and trained employees to maximize team productivity.
- Tracked and analyzed reports to determine needed improvements.
Logistic Manager
Ryder Integrated Logistics - NVR Building Products
03.2018 - 11.2020
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching of 12 drivers to accomplish daily delivery requirements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Integrated warehouse operations with existing and new business processes.
Logistics Manager
Ryder Integrated Logistics
01.2007 - 03.2018
- Led a team on the Carrier Enterprise account consisting of five (5) territories in the Mid- Atlantic Region; (26) drivers and (4) salaried personnel
- Oversee and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Achieved customer satisfaction through data analysis, developing and implementing continuous improvement opportunities
- Managed all faucets of account management; operations, route planning, dispute resolution, quality assurance, safety management, employee training/development and P&L management
- Collaborate with Supply Chain teams, negotiations to renew customer contract
- Negotiate vendor rates for lease drivers
- Data Analysis to maximize opportunity for route improvements
- Travel to remote locations within Mid Atlantic, Roanoke, WV, Tidewater and Md
- Ensure the achievement of productivity, operational goals and customer satisfaction
- Kept corporate departments and customers updated on critical shipments.
- Reduced P & D claims by implementing improved safety standards and monitoring procedures
- Root cause analysis for work comp and vehicle incidents
- Manage P & L’s, resulting in a 21% annual profit margin
- Report out weekly KPI reporting to customer
- Mentor the Northeast region to align strategic processes
- Year over year (YOY), reduce KPI metrics cost per, through continuous improvement initiatives
- Quarterly Business Review o Present customer business review representing year to date spend, year to date KPI’s and year over year spend/comparison
- Manage continuous improvement through cost analysis studies and kaizen events
- Manage and develop direct reports o Mentored direct report, leading to a promotion over a two-year period o Performance appraisals
- DOT/Safety compliance o Manage DOT compliance, monthly safety meetings
- Report and manage collisions through settlement and/or recovery
- Reduced safety expenses through planning, training and driver accountability programs
Education
High School Diploma -
Meadowbrook High School
Chesterfield, VA Skills
- Inventory Issue Management
- Team Management
- Key Performance Indicators (KPIs)
- Continuous Quality Improvement (CQI)
- Report Analysis
- Planning and Coordination
- Verifying Inventory
- Operations Coordination
- Daily Operations Management
- P & L management
Accomplishments
- Ryder Training & Certifications
- Management Development I, Management Development II, Fundamentals of Safety Management I ∙
- Fundamentals of Safety Management II ∙ Conflicts of Interest ∙ Delivering Effective Training ∙ Diversity Training ∙
Certification
Team Management | Data Analysis| Training | Process Improvement | Continuous Improvement| Expense
Control | P&L Management | Third Part Logistics (3PL) | Shipment Consolidations Planning | DOT Regulation &
Compliance | Scheduling |KPI’s/Metrics | Reporting | Customer Relationships
Timeline
Ops Specialist
Carrier Enterprise
10.2020 - Current
Logistic Manager
Ryder Integrated Logistics - NVR Building Products
03.2018 - 11.2020
Logistics Manager
Ryder Integrated Logistics
01.2007 - 03.2018
High School Diploma -
Meadowbrook High School
Team Management | Data Analysis| Training | Process Improvement | Continuous Improvement| Expense
Control | P&L Management | Third Part Logistics (3PL) | Shipment Consolidations Planning | DOT Regulation &
Compliance | Scheduling |KPI’s/Metrics | Reporting | Customer Relationships
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