Justin Mitchell
Eden,UT
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
26
26
years of professional experience
Work History
Operations Specialist
Smith’s Food & Drug
08.2019 - Current
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Evaluated performance and policies against metrics.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Generated reports of findings to help management with making key decisions.
Store Manager
Smith’s Food & Drug
12.2016 - 12.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Analyzed and interpreted store trends to facilitate planning.
- Coached sales associates on product knowledge by using wide variety of training tools.
Assistant Store Manager
Smith’s Food &Drug
Salt Lake City, UT
12.1997 - 12.2016
Grocery Manager
Smiths Food And Drug
Salt Lake City, UT
12.1996 - 12.1997
Education
Diploma - General Studies
Evanston High
Evanston, WY08.1991
Skills
- Accounts Payable and Accounts Receivable
- Program Evaluation
- Resource Planning and Scheduling
- Customer Feedback
- Meeting Support
- Office Supplies and Inventory
- Corrective Actions
- Operations Understanding
- Reading Comprehension
- Competency Evaluations
- Inventory Accuracy
- Daily Operations Management
- Verifying Inventory
- Performance Goals
- Personnel Scheduling
- Process and Procedure Refinement
- Customer Loyalty
- Annual Evaluations
- Situational Awareness
- Improvement Plan Knowledge
- Cash Register Operations
- Inventory Issue Management
- Capital Expenditures
- Office Management Software
- Safety Violations
- Punch Lists
Accomplishments
• Rolled out our new ordering system the Zebra. Was in charge of training, evaluation of data to make sure every Smith’s store in my area had a good working knowledge of all functions. This included Reno, Idaho, and Northern Utah
Timeline
Operations Specialist
Smith’s Food & Drug
08.2019 - Current
Store Manager
Smith’s Food & Drug
12.2016 - 12.2019
Assistant Store Manager
Smith’s Food &Drug
12.1997 - 12.2016
Grocery Manager
Smiths Food And Drug
12.1996 - 12.1997
Diploma - General Studies
Evanston High
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