Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carla De Souza

Ashland,MA

Summary

Compassionate and reliable team player with a proven track record in patient care at Joyce. Skilled in building strong patient relationships and adept at problem-solving in high-pressure situations. Committed to enhancing patient wellbeing while maintaining accurate care records, ensuring a safe environment, and delivering exceptional service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Health Care Aide

Joyce
04.2025 - Current
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Maintained clean, safe, and well-organized patient environment.
  • Reduced patient anxiety through effective communication and active listening skills.
  • Kept accurate records of patients' care, condition, and progress.

Uber Driver

Uber
07.2023 - 04.2025
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Relationship Banker

Bank of America
01.2023 - 04.2024
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

Education

Health Education

Massbay Community College
Framingham, MA

Skills

  • Compassionate
  • Reliable team player
  • Patient care
  • Patient relationship building

Certification

EMT certification

Languages

Portuguese
Native or Bilingual

Timeline

Health Care Aide

Joyce
04.2025 - Current

Uber Driver

Uber
07.2023 - 04.2025

Relationship Banker

Bank of America
01.2023 - 04.2024

Health Education

Massbay Community College

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Carla De Souza