Carla Desrosiers

• Being a hostess, I......
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.

• By being a busser, I....
• Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Arranged tables and chairs for special occasions and events.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.

• By being a server/waitress, my responsibility was to......

Maintained a clean and welcoming dining environment for guest comfort and enjoyment.

• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Served food and beverages promptly with focused attention to customer needs.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Inspected dishes and utensils for cleanliness.